Rebecca O'Neill

• Perform general administration tasks including telephone triage, scanning and uploading documents, dealing with correspondence, and managing email inboxes.
• Supporting weekly multi agency meetings virtually
• Agenda setting and note taking.
• Undertaking financial tasks as required including online payments
• Arranging transport and accommodation for social workers.
• Working with sensitive information daily.

• Assisted Heads of Years with daily administrative tasks throughout school terms.
• Issued detentions via online system, notifying parents of dates and times their children were required for detentions
• Covered main reception during staff shortages, greeting visitors and directing pupils.
• Participated in daily behaviour meetings to discuss student conduct and interventions.
• I made phone calls home to parents and guardians throughout the school day if we had issues with their child and needed assistance, a uniform item bringing or if the child needed to go home.
• I often communicated with teachers through a radio system whilst completing admin tasks

Accepted as assistant to Heads of Year at All Saints school soon after starting my role here which reflected my administration strengths more than working in a finance role.

• Executed basic reception tasks to ensure smooth operations.
• Uploaded rooming and guest programmes for site visits.
• Supplied team with necessary information to facilitate guest arrivals.
• Assisted other departments with various tasks as required.

• Ensured timely collection and submission of exam data.
• Administered exam data maintenance and updates in both digital and manual formats.
• Coordinated with external invigilators to ensure proper exam invigilation coverage.
• Issued results to students and staff, including distribution of certificates.
• Delivered accurate information and advice to students and staff.

• Served as central point for student service enquiries, delivering administrative support across all services.
• Recorded data accurately and promptly on relevant systems to ensure operational efficiency.
• Coordinated cross-department events through effective collaboration with other Administrators.
• Directed visitors to appropriate departments, enhancing overall student experience.
• Answered phone inquiries and engaged relevant personnel to address caller needs.

• Fulfilled responsibilities in temporary role at Weymouth offices, supporting hotline for ex-employees.
  Partnered with 9 staff to effectively answer a high volume of calls.
  Managed communications stemming from distribution of 5000 letters each week.

• I timetabled termly courses for adults who were coming to visit the hub and learn either for an updated skill or to gain maths or English as needed in life
• Answered phone calls with professionalism and clarity.
• Sent emails promptly to maintain effective communication between many organisations in the area.
• Greeted customers warmly to create a welcoming atmosphere.
• Demonstrated excellent telephone manner in all interactions.

• I was a waitress for different companies from leaving school. This varied from a hotel to a chip shop. Working in these areas helped me gain very good customer service and people skills.