Miss Lauren Simmonds

• Assisted in project management; achieved timely completion of tasks.
• Provided customer service support; enhanced client satisfaction rates.
• Managed daily scheduling to optimise time management.
• Administered paperwork diligently, ensured regulatory compliance.
• Using Excel and the Patient Tracker,
• Calling the both the Acute and Community Hospital wards to check on discharges,
• Answering phones and directing enquiries with patient flow
• Helping the nurses with any administrative duties.
• Monitor the Patient Tracker and PAS.
• Maintenance of Management spreadsheets.
• Supporting the Capacity Management Team with the bed allocation to a Community Hospital
• Sending out reports to our partner agencies in a timely manner
• Helping out managers and matron
• Creating and updating spreadsheets for directors
• Hosting team meetings / Getting meeting rooms ready for interviews
• Being organised
• Multitasking
• Chasing actions from wards to enable patient discharges
• Keep on top of stock within the office
• Optimised workflow to increase team productivity.
• Handled email correspondence promptly; improved response times.
• Liaised with external partners for better business relationships.
• Implemented new filing systems, ensured easy access to documents.
• Protected customer confidentiality by handling documents in compliance with GDPR.
• Optimised office efficiencies by establishing and maintaining an accurate, comprehensive filing system.
• Facilitated strategic planning by collating and providing data for monthly management reports.

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• Fostered a welcoming atmosphere through polite conversation and prompt service.
• Operated till, handled cash accurately whilst balancing receipts at end of shift.
• Performed closing duties, ensuring the venue was ready for business the following day.
• Maintained cash register operations for accurate financial transactions.
• Cultivated regular clientele with excellent interpersonal skills and product knowledge.
• Improved customer engagement by maintaining a friendly and approachable demeanour.
• Managed stock levels to avoid unnecessary wastage or shortages.
• Handled challenging situations calmly, resolving issues promptly for patrons' satisfaction.
• Demonstrated versatility, adapting to different roles as required during shifts.
• Collaborated effectively with team members to ensure smooth operation.
• Boosted sales with upselling techniques on premium spirits and cocktails.
• Enhanced bar efficiency by keeping work areas clean and well-stocked at all times.
• Learned extensive beverage menu quickly to make recommendations based on customer preferences.
• Checked identification to prevent underage drinking in compliance with legal requirements.

• Coordinated large-scale events, realised increased attendee satisfaction.
• Solved complex logistical problems to ensure smooth running of events.
• Streamlined processes for improved efficiency in event planning and execution.
• Oversaw registration procedures for simplified attendee check-in process.
• Handled crisis situations effectively whilst maintaining professionalism and calm.
• Stayed abreast of latest industry trends, integrated relevant ideas into company's event strategies.
• Established positive collaborations with external agencies to enhance event quality.
• Managed comprehensive event budgets, ensured efficient use of resources.
• Led a team of professionals, boosted productivity and morale.
• Developed innovative event concepts for enhanced audience engagement.
• Trained junior staff members to increase overall team proficiency.
• Negotiated with vendors for cost-effective services and products.
• Managed all aspects of venue selection, contract negotiation and relationship management with venue owners.
• Cultivated a customer-centric approach amongst team members, resulted in higher client satisfaction rates.
• Fostered strong relationships by communicating effectively with stakeholders.
• Implemented safety standards, achieved a safer environment at all events.
• Designed event set-up and displays to match client requests.
• Obtained client feedback to determine improvements for future events.

• Strengthened corporate governance structures through the implementation of solid compliance frameworks.
• Reviewed contracts and agreements to ensure consistency with relevant laws, regulations, and company policies.
• Conducted regular audits for continuous improvement in regulatory conformity.
• Collaborated with senior management to establish effective compliance policies and procedures.
• Assessed potential partners' adherence to industry rules before engaging business collaborations.
• Ensured adherence to regulatory requirements by implementing sound compliance programmes.
• Interpreted complex regulatory guidelines, simplifying them for use across all departments.
• Led training sessions to enhance staff understanding of legal regulations and ethical standards.
• Served as primary contact during regulatory inspections, facilitating smooth interactions between inspectors and company representatives.
• Improved company reputation with clear, concise communication about the business's compliance status.
• Managed relationships with regulators, resulting in increased trust and cooperation between parties.
• Prepared detailed reports on current compliance activities for review by senior management and board members.
• I hosted teams meeting which could hold up to 25 individuals, trained each individuals face to face and then assessing them at the end of the week. I also hosted 1-1 meetings to help them with their final assessments which i examined. I taught individuals how to approach the general public, teach them the compliance of the role and issued and ordered uniforms and equipment.

• Tailored pitches according to individual consumer preferences to increase conversion rates.
• Developed comprehensive knowledge of product offerings to facilitate customer decisions.
• Conducted market analysis to anticipate future trends and adjust strategies accordingly.
• Optimised sales presentations using persuasive communication techniques.
• Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
• Fostered strong customer relationships through exceptional service.
• Expanded client base through targeted outreach initiatives.
• Navigated challenging negotiations to secure lucrative contracts.
• Maintained thorough records of all sales activities to ensure transparency.
• Built lasting relationships with clients through customer service interactions.
• Participated in team-building activities, promoting a harmonious work environment.
• Educated customers about product features and benefits, driving informed purchasing decisions.

• Improved physical mobility of many residents with carefully planned exercise routines.
• Conducted regular health checks on residents to ensure wellbeing.
• Assisted in daily personal care tasks, promoting independence amongst residents.
• Contributed to the preparation of meals, following specific dietary requirements of each resident.
• Increased resident satisfaction by providing personalised care plans.
• Ensured clean and safe living environment by routine cleaning tasks.
• Demonstrated empathy whilst dealing with challenging behaviours or emotional distress from residents.
• Ordering and collecting repeat prescriptions
• Handling all aspects of personal care including, washing drying, creams.
• Completing spot checks on staff
• Prepare meals and assist with feeding
• Being in charge of the on call phone 24/7
• Received recognition for patient care from supervisors after demonstrating exceptional commitment to duty.
• Maintained accurate records of resident's progress and medical history.
• Monitored client health conditions and reported immediate issues to manager.
• Worked with compassion and empathy, prioritising wellbeing and dignity for optimal patient comfort.

Energeiniesheild it’s an office based workplace where I make appointments with clients to sell service packages and PV optimisers.

It’s a very fast paced job, hard working, I upsell service packages which include guarantees and warrantees, MOT of the panels. I have good telephone manor, friendly approach, answer any enquires needed, add clients to the data base, also do logistics for our representatives, also if any clients have a fault or there inverters have broken I contact the engineers. Developed compelling sales proposals that increased conversion rates. Conducted market research for better understanding of industry trends. Built strong relationships with customers, resulting in repeat business. Handled after-sales services proficiently, ensuring client retention.

• Collaborated closely with other salon staff to provide comprehensive beauty services.
• Executed precise men's cuts and styling, catering to diverse clientele base.
• Maintained salon cleanliness and hygiene standards for a pleasant environment.
• Alleviated customer complaints with effective problem-solving skills.
• Welcomed walk-in customers warmly, contributing towards an inviting salon atmosphere.
• Delivered creative updos and special occasion hairstyles for memorable events.
• Recommended appropriate home-care routines for improved hair health and maintenance between visits.
• Continually updated knowledge of industry trends to offer modern styles.
• Worked with diverse hair types, achieving optimal results.
• Developed a loyal clientele through exceptional customer service skills.
• Conducted product demonstrations, promoting sales of premium hair care products.
• Participated in professional training workshops to expand skill set.
• Assisted junior stylists, fostering team cohesion and skill development.
• Demonstrated expertise in colouring techniques for personalised looks.
• Utilised safe practices when handling chemicals during colour treatments.
• Managed appointments efficiently, ensuring minimal waiting time for clients.
• Set up workstations and treatment rooms with necessary products, equipment and supplies.
• Answered phone calls daily to schedule appointments and advise on service options.