Mark Wade
rochdale,Lancashire
Summary
Accomplished Bar Management Professional experienced in pub operations, cask ale maintenance, and cellar management. Achieved enhanced customer engagement through effective conflict resolution and promotional strategies while ensuring compliance with licensing regulations and health and safety standards. Focused on leveraging management expertise to optimise pub organisation and drive profitability.
Overview
1
1
Certification
3
3
years of post-secondary education
3
3
years of professional experience
Work history
pub manager
jw less
rochdale, Lancashire
2010.04 - 2010.07
- Implemented cost control measures, enhancing overall profitability of the establishment.
- Negotiated contracts with vendors, securing best deals for the pub.
- Created a welcoming ambience through careful layout planning and décor choices.
- Ensured high standards of cleanliness with regular inspections and cleaning duties.
pub manger
samual smiths
Rochdale, Lancashire
2009.03 - 2010.04
- Oversaw daily operations of pub to enhance service delivery and streamline processes, ensuring smooth running of pub.
- Increased customer loyalty by delivering excellent service consistently.
- Fostered team spirit amongst staff members through effective communication and leadership.
- Trained new hires in pub policies and procedures for consistent service delivery.
- Coordinated staff schedules to maintain optimal service levels during peak times.
- Monitored food preparation practices, guaranteeing adherence to hygiene regulations.
- Ensured high standards of cleanliness with regular inspections and cleaning duties.
- Oversaw maintenance of building, equipment and fixtures to uphold high standards of cleanliness, safety and security.
- Conducted maintenance checks regularly to ensure safety compliance at all times.
- Tracked and organised stock levels to ensure availability and minimise wastage, preventing shortages or excesses that could affect profit margins.
- Maintained stock and financial accountability, optimising inventory levels and cost-effectiveness.
bus driver
Rossendale transport
Rochdale, Lancashire
2007.02 - 2009.04
- Ensured passenger safety by adhering to all traffic regulations.
- Used defensive driving techniques for minimising potential accidents.
- Undertook routine vehicle inspections for safe driving conditions.
- Maintained punctuality for smooth running of timetable schedules.
- Navigated different routes efficiently to reach destinations on time.
- Provided excellent customer service to passengers, ensuring a comfortable journey.
- Assisted elderly or disabled passengers, promoting inclusivity and respect.
- Verified passenger ticket validity to prevent unauthorised travel. of passenger tickets or passes to prevent fraud.
- Managed ticket machines to facilitate accurate fare collection. correctly, guaranteeing accurate fare collection.
- Kept accurate logs of trips, ensuring compliance with regulations.
- Reported any mechanical problems promptly for early resolution.
- Followed company policies strictly, upholding professional standards at all times.
Education
GCSEs - math's English technology home economics history re
rochvalley high school
Milnrow, Rochdale 1981.09 - 1984.05
Skills
- Licensing compliance
- Licensing regulations
- Health and safety
- Stock control
- Cellar management
- Menu optimisation
- Bar management
- On-site management
- Pub promotions management
- Promotion execution
- Draught system expertise
- Bar equipment maintenance
- Maintenance issue troubleshooting
- Issue resolution
- Cash-handling expertise
- Customer service skills
- Customer relations
- Staff management
- Staff performance assessment
- Communication techniques
- Hospitality conflict resolution
- Adaptability
- Emotional resilience
- Staff management
Certification
i also hold a personal alchol license
Timeline
pub manager
jw less
2010.04 - 2010.07
pub manger
samual smiths
2009.03 - 2010.04
bus driver
Rossendale transport
2007.02 - 2009.04
GCSEs - math's English technology home economics history re
rochvalley high school
1981.09 - 1984.05