Ethan Page

• Managed daily operations, ensuring smooth running of the pub.
• Oversaw cash handling procedures for secure financial transactions.
• Coordinated staff schedules to avoid understaffing during peak times.
• Trained new hires in pub policies and procedures for consistent service delivery.
• Dealt with customer complaints effectively, restoring client trust and confidence.
• Conducted one-on-one meetings with customers to discuss events, ensuring their needs were met while aligning services with business profitability.
• Enhanced pub atmosphere with regular themed nights and events, attracting new clientele and boosting patronage.
• Created welcoming a welcoming environment and correct ambiance to generate customer loyalty and maintain the highest professional standards.
• Created welcoming ambience through layout planning and decor choices, contributing to enhanced customer experience.
• Implemented new menu options for improved customer satisfaction.
• Implemented cost control measures, enhancing overall profitability of the establishment.
• Maintained stock levels, preventing shortages or excesses that could affect profit margins.
• Assessed competitor activities regularly, offering competitive pricing and promotions in response.
• Monitored food preparation practices, in line with hygiene regulations.
• Checked invoices against delivery notes and resolved any discrepancies with the supplier before releasing for payment.
• Oversaw maintenance of building, equipment and fixtures to uphold high standards of cleanliness, safety and security.
• Worked Alongside kitchen teams, providing fresh ideas to develop aimed at maximising customer satisfaction.

• Mostly in line with the same tasks during my role as manager, this role was within the same pub group at another venue.
• Worked alongside a manager to maintain everyday tasks and overall running of the business, ensuring clear paths and strategies were discussed as a team together, utilising both the skill sets.

• Implemented company policies effectively, maintained high standards of service delivery.
• Coordinated with other supervisors to maintain consistency across shifts.
• Often undertook tasks above the role as a key member of the team for some time.
• Learnt important customer service skills developing from a young 20-year-old into the man I have become, setting myself up for the next steps into management.

Acknowledged importance of role in hospitality development, crediting owner for guidance. Developed key skills foundational to subsequent roles. Progressed from back-room tasks to leading fryer operations, managing busy shifts as lead employee.

Gained cross-cultural communication skills while working abroad, learning to adapt to different work environments and recognising the universal value of hard work.