Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Jamie Leicester

St Helens ,Merseyside

Summary

Accomplished pub operator with extensive expertise in pub management and live-in management, adept at ensuring compliance with licensing laws and health and safety regulations. Demonstrates proficiency in bar management, stock control procedures, and cash-handling expertise, alongside a strong understanding of draught systems and cask ale maintenance. Skilled in business development, social media marketing, and event planning, with a proven track record of successful promotion execution and live entertainment booking. Committed to maintaining high standards of pub hygiene and food safety while effectively handling difficult customers and resolving conflicts. Career goals include further enhancing business growth through innovative marketing strategies and optimising operational efficiency.

Strategic pub operator with experience managing pub operations to maximise profitability. Committed to developing marketing strategies that attract and retain customers. Stays up-to-date on industry trends and best practices to deliver on pub success.

Received training in 7 steps to success in hospitality trade, stock control, CPL over 30 courses completed and understand the importance of audits, I have also help to set up new pubs and train new operators. Motivated individual brings desire to further work experience and learn from service environment. Eager to demonstrate management skills, keep pub organised and increase profits. Comfortable in management role and willing to take on challenging work. Dynamic management professional with extensive experience developing and implementing marketing strategies, managing budgets and complying with health and safety regulations. Displays talent for identifying and seizing business opportunities to drive sales.

Overview

13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Pub manager

Admiral Taverns/proper pubs
Wigan, greater manchester
04.2025 - Current
  • Negotiated contracts with vendors, securing best deals for the pub.
  • Conducted maintenance checks regularly to ensure safety compliance at all times.
  • Increased customer loyalty by delivering excellent service consistently.
  • Created a welcoming ambience through careful layout planning and décor choices.
  • Implemented new menu options for improved customer satisfaction.
  • Developed strong relationships with suppliers for timely deliveries at best prices.
  • Monitored food preparation practices, guaranteeing adherence to hygiene regulations.
  • Fostered team spirit amongst staff members through effective communication and leadership.
  • Ensured high standards of cleanliness with regular inspections and cleaning duties.
  • Implemented cost control measures, enhancing overall profitability of the establishment.
  • Coordinated staff schedules to avoid understaffing during peak times.
  • Assessed competitor activities regularly, offering competitive pricing and promotions in response.
  • Oversaw cash handling procedures for secure financial transactions.
  • Promoted the pub using social media platforms increasing online visibility.
  • Trained new hires in pub policies and procedures for consistent service delivery.
  • Improved pub atmosphere with regular themed nights and events.
  • Dealt with customer complaints effectively, restoring client trust and confidence.
  • Managed daily operations, ensuring smooth running of pub.
  • Hosted live music evenings to increase footfall on slow weeknights.
  • Maintained stock levels, preventing shortages or excesses that could affect profit margins.
  • Checked invoices against delivery notes and resolved any discrepancies with supplier before releasing for payment.
  • Prepared and monitored staff rotas to meet business needs, providing adequate cover at all times.
  • Oversaw maintenance of building, equipment and fixtures to uphold high standards of cleanliness, safety and security.
  • Resolved staff and customer complaints, challenges and enquiries.
  • Maintained stock and financial accountability, optimising inventory levels and cost-effectiveness.
  • Created welcoming environment and correct ambiance to generate customer loyalty and maintain highest professional standards.
  • Contributed fresh ideas and innovation to continuously improve the business.
  • Led bar and events operations, collaborating with owner to enhance business success.
  • Managed large teams in high-volume setting, driving operational efficiency.
  • Created and updated menus to enhance dining and drinking experience for patrons.
  • Oversaw bar functions with focus on quality drinks and service for elevated customer experience.
  • Checked licenses to be in line with current legislation.
  • Communicated details of upcoming events, promotions and menu changes with all staff.
  • Owned training and development initiatives, fostering skilled and motivated bar team.
  • Recognised and maximised business opportunities through proactive approach.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led by example in providing customers with attentive, professional restaurant service.
  • Recruited and trained high-performing team members to deliver faultless customer care.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Developed menus with strict cost controls to maximise restaurant profits.
  • Prepared rotas to achieve stable coverage while minimising payroll costs.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
  • Created team building initiatives to encourage upselling and meet revenue targets.

Pub manager

Admiral Taverns / proper pubs
Liverpool, merseyside
10.2024 - Current
  • Coordinated staff schedules to avoid understaffing during peak times.
  • Oversaw cash handling procedures for secure financial transactions.
  • Monitored food preparation practices, guaranteeing adherence to hygiene regulations.
  • Developed strong relationships with suppliers for timely deliveries at best prices.
  • Managed daily operations, ensuring smooth running of pub.
  • Implemented cost control measures, enhancing overall profitability of the establishment.
  • Maintained stock levels, preventing shortages or excesses that could affect profit margins.
  • Improved pub atmosphere with regular themed nights and events.
  • Promoted the pub using social media platforms increasing online visibility.
  • Assessed competitor activities regularly, offering competitive pricing and promotions in response.
  • Created a welcoming ambience through careful layout planning and décor choices.
  • Trained new hires in pub policies and procedures for consistent service delivery.
  • Fostered team spirit amongst staff members through effective communication and leadership.
  • Hosted live music evenings to increase footfall on slow weeknights.
  • Dealt with customer complaints effectively, restoring client trust and confidence.
  • Ensured high standards of cleanliness with regular inspections and cleaning duties.
  • Implemented new menu options for improved customer satisfaction.
  • Increased customer loyalty by delivering excellent service consistently.
  • Conducted maintenance checks regularly to ensure safety compliance at all times.
  • Checked invoices against delivery notes and resolved any discrepancies with supplier before releasing for payment.
  • Prepared and monitored staff rotas to meet business needs, providing adequate cover at all times.
  • Oversaw maintenance of building, equipment and fixtures to uphold high standards of cleanliness, safety and security.
  • Maintained stock and financial accountability, optimising inventory levels and cost-effectiveness.
  • Created welcoming environment and correct ambiance to generate customer loyalty and maintain highest professional standards.
  • Contributed fresh ideas and innovation to continuously improve the business.
  • Oversaw bar functions with focus on quality drinks and service for elevated customer experience.
  • Checked licenses to be in line with current legislation.
  • Owned training and development initiatives, fostering skilled and motivated bar team.
  • Upheld venue standards of excellence to maintain consistency in service and product quality.
  • Recognised and maximised business opportunities through proactive approach.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led by example in providing customers with attentive, professional restaurant service.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Recruited and trained high-performing team members to deliver faultless customer care.
  • Prepared rotas to achieve stable coverage while minimising payroll costs.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Created team building initiatives to encourage upselling and meet revenue targets.

Director

HA Events
st helens , merseyside
08.2017 - Current
  • Initiated business development activities, expanded client base.
  • Enforced compliance measures for adherence to industry standards.
  • Championed change initiatives within the organisation for streamlined operations.
  • Directed team to deliver high-quality customer service.
  • Developed comprehensive business plans for company growth.
  • Enhanced productivity through innovative management techniques.
  • Instituted cost control measures, mitigated financial risk.
  • Implemented operational changes for improved efficiency.
  • Fostered a positive work environment, increased employee morale.
  • Oversaw financial planning, ensured fiscal stability of the organisation.
  • Managed negotiations with clients to secure profitable contracts.
  • Optimised resource allocation to maximise productivity.
  • Introduced new marketing campaigns, boosted brand image.
  • Established solid partnerships for enhanced market presence.
  • Conducted strategic planning sessions to drive corporate objectives.
  • Identified and capitalised on growth opportunities in the market.
  • Drove process improvements, optimised workflow efficiency.
  • Managed daily operations by overseeing financials, key performance indicators and employee performance.
  • Led negotiations with vendors and suppliers, securing favourable terms.
  • Implemented company policies and legal guidelines.
  • Formulated business plans to increase growth and minimise cost for company.
  • Designed business strategies to obtain short and long-term goals for company.
  • Managed business operations, financial performance and investments of company.
  • Recruited and developed high-performing teams, with focus on talent retention.
  • Established and monitored key performance indicators, gauging organisational success.
  • Evaluated market trends and competitor activities, informing strategic decision-making.
  • Provided strategic insights for informed decision-making to board of directors.
  • Established strong rapport with stakeholders to enhance business credibility.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Established budgets based on historical, current and forecasted business data.
  • Recruited and managed senior staff with focus on delivering clear results.
  • Worked with board of directors to establish objectives and decisively lead operations.
  • Put in place clear controls for financial administration and business management.
  • Partnered with management team to optimise operations and reduce costs.

Care officer

The David Lewis Centre
Alderley Edge, Cheshire East
09.2017 - 05.2021
  • Assisted residents in personal grooming tasks maintaining their dignity and self-esteem.
  • Maintained confidentiality of patient records in line with data protection regulations.
  • Ensured safety for patients by administering prescribed medication regularly.
  • Monitored vital signs, ensuring early detection of potential health issues.
  • Created friendly environment with active listening and empathetic communication.
  • Encouraged independence amongst residents, boosting self-confidence.
  • Collaborated with medical staff to ensure comprehensive patient care.
  • Delivered mental support resulting in improved emotional well-being of patients.
  • Arranged transport for hospital visits or outings, facilitating access to needed services.
  • Facilitated social activities to boost patient morale.
  • Coordinated recreational activities which resulted in increased resident participation.
  • Provided assistance with daily tasks, enhancing quality of life for the elderly.
  • Established daily priorities and coordinated general daily tasks to maintain smooth-running operations.
  • Managed budget planning, preparing budget reports and overseeing supply and equipment expenditure.
  • Worked within local communities to promote social awareness and care.

Bar team member / Assistant manager

The Old Broken Cross
Northwich, Cheshire
03.2017 - 07.2017
  • Collaborated effectively with team members to deliver superior service quality.
  • Mixed, garnished and served alcoholic beverages to customers' specifications, ensuring complete satisfaction.
  • Implemented promotional activities increasing awareness about special deals available at the bar.
  • Maintained thorough understanding of menu items to offer knowledgeable recommendations when asked by customers, driving sales increase.
  • Ensured adherence to licensing regulations and legal requirements whilst serving alcohol.
  • Developed rapport with guests by providing friendly and engaging conversation during their visits.
  • Maintained cleanliness and orderliness of bar area for optimal work environment.
  • Enhanced customer satisfaction with prompt and courteous service.
  • Participated in regular training sessions to stay updated on latest mixology techniques, enhancing drink-making skills.
  • Worked in a fast-paced setting to meet all service demands.
  • Delivered high standards of customer service by efficiently handling bar tasks.
  • Assisted in stock control and inventory management for smooth bar operations.
  • Supported colleagues during peak hours reducing waiting time for customers.
  • Dealt with customer complaints promptly contributing towards reputation for excellent customer service.
  • Managed multiple orders simultaneously for faster service delivery.
  • Adhered strictly to health and safety guidelines ensuring safe working environment at all times.
  • Supervised the opening or closing procedures of the bar ensuring readiness for operation or secure closure respectively.
  • Handled cash transactions accurately, maintaining financial integrity at all times.
  • Verified guest ID prior to serving liquor.
  • Maintained bar stocks, replenishing daily as necessary.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Refused drinks service to guests without appropriate proof of age.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Set effective employee schedules, maintaining full coverage at peak times and minimising labour costs.
  • Promoted and upsold signature drink items, helping to improve bar sales.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Completed end-of-day cleanup to reset bar for next day.
  • Followed food safety and hygiene requirements to protect guests.
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Monitored sales performance regularly adjusting strategies as required.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.

Bar team member

The Witton Chimes
Northwich , Cheshire
08.2012 - 09.2013
  • Maintained cleanliness and orderliness of bar area for optimal work environment.
  • Provided detailed product knowledge, resulting in increased sales.
  • Implemented promotional activities increasing awareness about special deals available at the bar.
  • Dealt with customer complaints promptly contributing towards reputation for excellent customer service.
  • Worked in a fast-paced setting to meet all service demands.
  • Ensured adherence to licensing regulations and legal requirements whilst serving alcohol.
  • Participated in regular training sessions to stay updated on latest mixology techniques, enhancing drink-making skills.

Education

GCSEs - Maths, English, History, French, Art, Buisness Studdies

Rudheath Community High School
Northwich, Cheshire
09.2005 - 07.2010

Skills

  • Licensing laws compliance
  • Knowledge of draught systems
  • Pub licensing regulations
  • Pub hygiene standards
  • Cask ale maintenance
  • Effective communication techniques
  • Security measures implementation
  • Health and Safety Compliance
  • Social media marketing
  • Stock control procedures
  • Inventory Management Software
  • Expenditure management
  • Budgeting expertise
  • Stock management and rotation
  • Live entertainment booking
  • Event planning
  • Food hygiene standards
  • Cellar management
  • Stock control
  • Bar management
  • Fruit machine operations
  • Cash handling
  • Order processing

Certification

Personal License holder

BIIAB level 3 licensing qualification

Timeline

Pub manager

Admiral Taverns/proper pubs
04.2025 - Current

Pub manager

Admiral Taverns / proper pubs
10.2024 - Current

Care officer

The David Lewis Centre
09.2017 - 05.2021

Director

HA Events
08.2017 - Current

Bar team member / Assistant manager

The Old Broken Cross
03.2017 - 07.2017

Bar team member

The Witton Chimes
08.2012 - 09.2013

GCSEs - Maths, English, History, French, Art, Buisness Studdies

Rudheath Community High School
09.2005 - 07.2010

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Jamie Leicester