Mark Jagelman
Taunton,Somerset
Summary
Dedicated and Seasoned professional with focus on retail management. Drive store performance and customer satisfaction through strategic planning and team leadership. Enhance operational efficiency and sales growth by leveraging strong organisational skills and keen understanding of retail trends. Energetic Retail Store Manager with knack for boosting team morale and driving sales growth. Led multiple teams to exceed targets through innovative merchandising and customer service strategies. Instrumental in streamlining operations, enhancing customer satisfaction, and improving overall store profitability.
Overview
32
32
years of professional experience
1
1
Certification
Work history
Retail manager
Primark Stores Ltd
Taunton, Somerset
01.1994 - 08.2025
- Ensured smooth running of daily operations with efficient resource allocation.
- Ensured the store was set up commercially to maximise sales. This was achieved using various sales reports.
- Hit all KPIs in 2024/25. This included achieving 106% increase versus previous year and 102% vs sales budget. Customer satisfaction was top in the area with 76% overall satisfaction, colleague survey scored 7.8 out of 10 which was ahead of the area, regional and UK average.
- Collaborated with the area and region by sharing best sellers via reports of new lines. This highlighted potential sales and new line winners.
- Responsible for ‘Tell Primark' for the South West area. This involved using reports to gather information which was shared for stores to see where their strengths and opportunities were.
- Boosted overall store productivity with careful personnel management and motivation techniques.
- Managed inventory for smoother operations.
- Streamlined checkout procedures, enhancing customer experience during peak shopping periods.
- Implemented loss prevention strategies for reducing shrinkage levels in the store. Built a strong relationship with the security company ensuring expectations were set and worked towards.
Education
BTEC Higher National Diploma - Business and Finance
Southampton Institute for Higher Education
Somerset 09/1991 - 06/1993
BTEC National Diploma - Business and Finance
Yeovil College
Yeovil, Somerset 09/1989 - 06/1991
GCSEs - Art
Ansford Community Secondary School
Castle Cary, Somerset 09/1985 - 07/1989
GCSEs - History
Ansford Community Secondary school
Castle Cary, Somerset 09/1985 - 07/1989
GCSEs - Craft, Design and Technology
Ansford Community Secondary School
Castle Cary, Somerset 09/1985 - 07/1989
GCSEs - English Language
Ansford Community School
Castle Cary, Somerset 09/1985 - 07/1989
GCSEs - Maths
Ansford Community Secondary School
Castle Cary, Somerset 09/1985 - 07/1989
GCSEs - English Literature
Ansford Community Secondary School
Castle Cary, Somerset 09/1985 - 07/1989
GCSEs - Biology
Ansford Community Secondary School
Castle Cary, Somerset 09/1985 - 07/1989
GCSEs - German
Ansford Community Secondary School
Castle Cary, Somerset 09/1985 - 07/1989
Skills
- Store operations management
- Decision-Making prowess
- Data analysis competency
- Results-Driven approach
- Communication effectiveness
- Initiative taking
- Customer focus
- Resilience under pressure
Affiliations
- Watching football
- Spending time with my family
- Growing Bonsai trees
Certification
Mental Health first Responder
Timeline
Retail manager
Primark Stores Ltd
01.1994 - 08.2025
BTEC Higher National Diploma - Business and Finance
Southampton Institute for Higher Education
09/1991 - 06/1993
BTEC National Diploma - Business and Finance
Yeovil College
09/1989 - 06/1991
GCSEs - Art
Ansford Community Secondary School
09/1985 - 07/1989
GCSEs - History
Ansford Community Secondary school
09/1985 - 07/1989
GCSEs - Craft, Design and Technology
Ansford Community Secondary School
09/1985 - 07/1989
GCSEs - English Language
Ansford Community School
09/1985 - 07/1989
GCSEs - Maths
Ansford Community Secondary School
09/1985 - 07/1989
GCSEs - English Literature
Ansford Community Secondary School
09/1985 - 07/1989
GCSEs - Biology
Ansford Community Secondary School
09/1985 - 07/1989
GCSEs - German
Ansford Community Secondary School
09/1985 - 07/1989
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