Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Robert Mitchell

Storrington,United Kingdom

Summary

Positive and driven individual with strong communication and leadership skills, able to foster team collaboration and provide exceptional customer service. Proven ability to manage inventory and implement sales strategies, creating seamless shopping experience for customers. Ready to make significant impact in Sales Supervisor role.

Knowledgeable about supporting retail teams to achieve sales targets and deliver excellent customer service. Strong communication and teamwork skills developed through various customer-facing roles. Ready to use and develop leadership, problem-solving, and organisational skills in Retail.

Hardworking Store manager with extensive staff supervision experience. Skilled in planning and multitasking to meet busy sales floor demands. Excels in coaching and development to achieve committed, driven service teams

Overview

38
38
years of professional experience
6
6
years of post-secondary education

Work history

Retail Manager

Barry Wadsworth Ltd
Rustington, West Sussex
06.2024 - Current
  • Optimised merchandise display, contributing to improved store aesthetics and shopper engagement levels.
  • Maintained health and safety standards to ensure safe shopping environment for customers.
  • Implemented innovative visual merchandising techniques which led to increased shopper interest.
  • Implemented loss prevention strategies for reducing shrinkage levels in the store.
  • Gained excellent product knowledge through diligent research, leading to better sales performance.
  • Handled customer complaints effectively to maintain high levels of customer satisfaction.
  • Analysed market trends to stock relevant products that catered to customer preferences and seasonal demands.
  • Streamlined checkout procedures, enhancing customer experience during peak shopping periods.
  • Oversaw recruitment process thereby ensuring best talents were hired into the retail team.
  • Recruited and trained staff members, leading by example to consistently elevate store standards.
  • Completed opening and closing procedures each day.
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Monitored stock levels and wrote timely order supply requests to replenish merchandise.
  • Delivered high level of service to clients to maintain relationships for future business opportunities.
  • Planned logistical operations for safe transportation, storage and sale of goods.
  • Provided coaching support for staff members which resulted in enhanced performances.
  • Developed strong relationships with suppliers, resulting in improved product availability.
  • Conducted regular performance reviews, fostering a culture of continuous improvement amongst team members.
  • Ensured smooth running of daily operations with efficient resource allocation.

Bread and cakes salesperson

Piece of Cake SE Ltd.
Crawley, West Sussex
06.2006 - 06.2024
  • Addressed customer queries to facilitate smooth transactions.
  • Enhanced distribution efficiency by planning optimal delivery routes.
  • Managed inventory, ensuring constant stock availability.
  • Negotiated deals to secure bulk purchases from corporate clients.
  • Organised stock for seamless loading and unloading procedures.
  • Boosted product visibility with strategic placement in retail outlets.
  • Liaised with suppliers to secure optimum stock levels.
  • Maintained vehicle cleanliness, promoting a professional image.
  • Executed daily pre-trip inspections on van to ensure reliable operation.
  • Provided product information to potential clients for sales generation.
  • Kept customer records updated to aid further communications and sales opportunities.
  • Handled cash register operations accurately, ensuring financial integrity.
  • Managed daily stock levels for optimal sales outcomes.
  • Increased customer satisfaction by providing excellent product knowledge and customer service.
  • Addressed complaints promptly, retaining dissatisfied customers successfully.
  • Monitored expiry dates and used ingredients accordingly.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
  • Performed daily opening and closing functions such as stock counting, cashing up and securing bakery premises.
  • Built rapport with new and existing customers to boost client retention.
  • Totalled bills using maths skills and maintained accurate till count.
  • Identified discrepancies in stocks through regular inventory management.

Sales representative

Premier Foods
London, City of London
05.2004 - 06.2006
  • Fostered strong customer relationships through exceptional service.
  • Collaborated with marketing department for effective promotional campaigns.
  • Participated in team-building activities, promoting a harmonious work environment.
  • Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
  • Maintained thorough records of all sales activities to ensure transparency.
  • Developed comprehensive knowledge of product offerings to facilitate customer decisions.
  • Strengthened brand reputation with impeccable professionalism and integrity.
  • Optimised sales presentations using persuasive communication techniques.
  • Educated customers about product features and benefits, driving informed purchasing decisions.
  • Identified potential leads, resulting in improved sales performance.
  • Coordinated with logistics team for timely product deliveries, ensuring customer satisfaction.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Built lasting relationships with clients through customer service interactions.
  • Collected and processed payments.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Helped resolve client problems quickly with superior customer service.
  • Reached out to prospective customers and warm leads to establish friendly, professional relationships.
  • Set up appointments with potential and current customers to discuss new products and services.
  • Accounted for all inventory and ordered new stock.
  • Presented latest merchandise to prospective buyers.
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints.
  • Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.

Sales representative

Cookie Coach Ltd.
London, London
06.2002 - 05.2004
  • Developed comprehensive knowledge of product offerings to facilitate customer decisions.
  • Identified potential leads, resulting in improved sales performance.
  • Educated customers about product features and benefits, driving informed purchasing decisions.
  • Coordinated with logistics team for timely product deliveries, ensuring customer satisfaction.
  • Fostered strong customer relationships through exceptional service.
  • Strengthened brand reputation with impeccable professionalism and integrity.
  • Tailored pitches according to individual consumer preferences to increase conversion rates.
  • Maintained thorough records of all sales activities to ensure transparency.
  • Optimised sales presentations using persuasive communication techniques.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Built lasting relationships with clients through customer service interactions.
  • Collected and processed payments.
  • Utilised various sales techniques to develop relationships with customers and drive sales.
  • Set up appointments with potential and current customers to discuss new products and services.

Sales representative

RHM
London, London
06.1994 - 05.2002
  • Coordinated with logistics team for timely product deliveries, ensuring customer satisfaction.
  • Provided after-sales support, enhancing customer satisfaction and loyalty.
  • Identified potential leads, resulting in improved sales performance.
  • Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
  • Optimised sales presentations using persuasive communication techniques.
  • Strengthened brand reputation with impeccable professionalism and integrity.
  • Developed comprehensive knowledge of product offerings to facilitate customer decisions.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Built lasting relationships with clients through customer service interactions.
  • Collected and processed payments.
  • Presented latest merchandise to prospective buyers.
  • Built rapport with new and existing customers to boost client retention.

Assistant manager

CWS.
London, London
01.1988 - 06.1994
  • Developed strong relationships with suppliers, ensuring timely delivery of products.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Created a positive work environment, resulting in higher employee morale.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Implemented promotional strategies for increased footfall during holiday seasons.
  • Provided support to manager during audits, ensuring accurate reports.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Maintained high standards of store cleanliness, enhancing shopping experience for customers.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Conducted team meetings on a regular basis, promoting open communication within the team.
  • Minimised inventory loss for improved profit margins.
  • Managed daily operations to ensure smooth running of the shop floor.

Education

GCSEs -

Westminster City School
London
09.1980 - 07.1986

Skills

  • Stock management techniques
  • Order fulfillment efficiency
  • Customer focus
  • Decision-Making prowess
  • Inventory control understanding
  • Store operations management
  • Product ordering procedures
  • Visual merchandising acumen
  • Loss prevention techniques
  • Point-Of-Sale systems operation
  • Stock management
  • Team Leadership
  • Inventory control
  • Cash-handling expertise
  • Store Management
  • Complaint handling
  • Electronic payment processing
  • Supply chain logistics
  • Customer Service
  • Supplier relationship maintenance
  • Conflict resolution capability
  • Employee scheduling efficiency
  • Retail space planning
  • Store operations supervision

Affiliations

  • Reading fiction, studying history and politics, both home and abroad with the Middle East a particular interest. Enjoy walking my dog on the South Downs path and beach. I enjoy following all sports and i am a member of the Chichester Snooker Club.

Timeline

Retail Manager

Barry Wadsworth Ltd
06.2024 - Current

Bread and cakes salesperson

Piece of Cake SE Ltd.
06.2006 - 06.2024

Sales representative

Premier Foods
05.2004 - 06.2006

Sales representative

Cookie Coach Ltd.
06.2002 - 05.2004

Sales representative

RHM
06.1994 - 05.2002

Assistant manager

CWS.
01.1988 - 06.1994

GCSEs -

Westminster City School
09.1980 - 07.1986

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Robert Mitchell