IZABELLA GONCALVES
Manchester
Summary
Experienced in retail and team management, with a strong background in sales and KPI tracking. Demonstrates excellence in customer service, staff training, and scheduling. Proficient in cash handling, store operations, inventory management, and visual merchandising. Skilled in IT and Microsoft Office, with foundational knowledge of HTML, CSS, and JavaScript basics. Aims to leverage these skills to drive operational efficiency and enhance customer satisfaction.
Overview
11
11
years of professional experience
4049
4049
years of post-secondary education
Work history
Retail Manager
LADURÉE
Manchester
07.2024 - 07.2025
- Manage daily operations in a high-end luxury boutique, delivering an exceptional guest experience in line with Ladurée's standards.
- Lead, train, and support a high-performing team to exceed sales targets and maintain excellent service.
- Handle stock management, inventory control, and supplier coordination to ensure smooth operations.
- Monitor KPIs (ATV, UPT, conversion rate) and implement action plans to improve performance.
- Ensure compliance with all brand policies, food hygiene, and health & safety regulations.
- Maintain high standards of visual merchandising and brand presentation.
- Oversee cashing up, budgeting, and reporting to senior management.
Barista
JUNIPER UK
Manchester
10.2023 - 06.2024
- Delivered high-quality coffee and beverage service in a fast-paced café environment.
- Maintained cleanliness and hygiene standards while ensuring a welcoming customer experience.
- Managed till operations, inventory restocking, and collaborated with team members during peak times.
Assistant Manager
FARM RIO
Belo Horizonte, Brazil
09.2021 - 07.2023
- Company Overview: a high-end Brazilian fashion brand with international presence and flagship stores worldwide
- Supervised store operations to ensure premium customer service and alignment with brand standards.
- Managed scheduling, coaching, and performance of the sales team to consistently exceed targets.
- Oversaw floor merchandising and visual displays in coordination with seasonal campaigns.
- Handled inventory control, stock replenishment, and sales reporting.
- A high-end Brazilian fashion brand with international presence and flagship stores worldwide
Website Developer
SPORTI
Belo Horizonte, Brazil
10.2020 - 08.2021
- Created responsive, customized websites aligned with each client's brand and business goals.
- Worked closely with stakeholders to enhance user experience and online engagement.
- Used HTML, CSS, JavaScript, and CMS platforms to deliver effective web solutions.
Retail Sales Associate
MAYBELLINE COSMETICS
Belo Horizonte, Brazil
11.2017 - 06.2018
- Delivered expert advice and guidance on cosmetic products to meet customer needs.
- Supported promotional campaigns and merchandising strategies.
- Contributed to achieving store targets and enhancing the overall customer experience.
Retail Sales Associate
CHILLI BEANS
Belo Horizonte, Brazil
10.2014 - 06.2015
- Worked in a fashion-forward retail environment specializing in sunglasses and watches.
- Provided personalized product recommendations and upselling techniques.
- Assisted with visual merchandising and inventory organization.
- Maintained high levels of customer service and contributed to meeting store KPIs.
Education
Introduction to Web Development -
MadLab
Bachelor’s Degree - Software Engineering
Pontifícia Universidade Católica de Minas Gerais
Skills
- Retail & Team Management
- Sales & KPI Tracking
- Customer Service Excellence
- Staff Training & Scheduling
- Cash Handling & Store Operations
- Inventory Management & Visual Merchandising
- Store Management & Budgeting
- IT & Microsoft Office
- HTML
- CSS
- JavaScript Basics
- Order fulfillment efficiency
- Store operations management
- Data analysis competency
Languages
Portuguese
Native
English
Fluent
Italian
Advanced
Timeline
Retail Manager
LADURÉE
07.2024 - 07.2025
Barista
JUNIPER UK
10.2023 - 06.2024
Assistant Manager
FARM RIO
09.2021 - 07.2023
Website Developer
SPORTI
10.2020 - 08.2021
Retail Sales Associate
MAYBELLINE COSMETICS
11.2017 - 06.2018
Retail Sales Associate
CHILLI BEANS
10.2014 - 06.2015
Introduction to Web Development -
MadLab
Bachelor’s Degree - Software Engineering
Pontifícia Universidade Católica de Minas Gerais
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