Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Hobbies and Interests
Certification
Timeline
Generic

Mariya Khan

Birmingham

Summary

A MSc Integrative Counselling student, who is emotionally resilient and capable of producing highly accurate reports. Through working as a Force Contact Officer, experience dealing with those in a mental health crisis has been developed by actively listening to issues described, looking outside the box and therefore responding appropriately with empathy and sensitivity. Mariya has continuously observed confidentiality whilst processing large amounts of information under high-stress circumstances. Eager to gain further hands-on experience within the mental health field. Mariya has a proven history of academic excellence paired with a strong knowledge of different aspects of psychology. Mariya is a pragmatic and compassionate communicator with a passion for mental health advocacy.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Force Contact Officer

West Midlands Police
Birmingham, West Midlands
05.2024 - 02.2025
  • Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques after assessing the risk
  • Facilitated strategic decision-making by navigating stressful and unpredictable situations with a calm and collected approach.
  • Dealt with members of the public who are distressed, angry, upset or aggressive in a professional manner whilst using influencing and verbal communication skills to gather information
  • Asked clear and relevant questions and processed information quickly in time-critical situations.
  • Supported compliance with GDPR, UK Data Protection Act 2018 and other relevant data protection laws.
  • Supported callers through trauma, including accidents and death.

Volunteer Counsellor

NSPCC
Birmingham, West Midland
11.2023 - 01.2024
  • Established empathic and non-judgmental relationships.
  • Protected patient confidentiality, maintaining all patient information in accordance with Data Protection Act.
  • Volunteered weekly on Childline telephone helpline.
  • Quickly built rapport and developed positive, cooperative and trusting relationships with Childline service users.
  • Provided mental health support to service users, as well as signposting community resources and local charities.

Sales Assistant

Endura Rose
Birmingham, West Midlands
11.2022 - 08.2023
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Received and processed product returns.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.

Customer Service Advisor

Ingeus
Birmingham, West Midlands
01.2022 - 03.2022
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Managed over 50 calls per day.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Assisted customers with varying questions and concerns, using product knowledge and service expertise to resolve issues promptly.
  • Answered customer telephone calls promptly, improving on-hold wait times and enhancing customer satisfaction scores.

Volunteer Residential Home Older Adult Care Worker

NCS
Birmingham
08.2018 - 08.2018
  • Participated in fundraising activities such as distributing leaflets and receiving sponsorship to raise money for care home.
  • Developed strong rapport with residents and workers.

Volunteer Teaching Assistant

Yardley Primary School
Birmingham
06.2018 - 07.2018
  • Communicated positively and professionally with all staff and pupils, upholding schools' academic values.
  • Supported the teacher in the effective classroom management of 30 pupils along with helping the teacher with preparation and student mentoring as well as tutoring students individually and in small groups.
  • Supervised students in the classroom and outside the classroom in areas such as the playground.

Education

Bachelor of Science - Psychology

Birmingham City University
Birmingham
09.2020 - 06/2023

Master of Science - Integrative Counselling

Newman University
Birmingham
01/2024 -

A-Levels -

King Edward Sheldon Heath Academy
Birmingham
06.2020

Certificate of Higher Education - Applied Science

King Edward Sheldon Heath Academy
Birmingham
06.2020

GCSE -

King Edward Sheldon Heath Academy
Birmingham
06.2018

Skills

  • Empathetic communication
  • Non-Judgemental attitude
  • Client-Centred approach
  • Ethical understanding
  • Critical thinking
  • Problem-solving
  • Vulnerable individual safeguarding
  • Trauma support

Accomplishments

  • A purple and white belt in Shotokan Karate
  • Guard of honour for Coventry Wasps Netball Team

Languages

English
Native language
Urdu
Advanced
C1
Korean
Beginner
A1

Hobbies and Interests

I thoroughly enjoy learning new skills and have continued to increase my knowledge on a multitude of subjects through reading and completing courses such as the Google Analytics course. I taught myself how to play the keyboard and recorder and have been playing them for 4 years. I am a huge advocate for healthy living, so I regularly participate in different forms of exercise, such as going to the gym, playing sports such as basketball, tennis and cricket, as well as regularly walking. I am also a keen cook, who loves to bake and make a variety of dishes from around the world.

Certification

  • Safeguarding Everyone Level 2
  • Prevent Awareness Course Completion

Timeline

Force Contact Officer

West Midlands Police
05.2024 - 02.2025

Volunteer Counsellor

NSPCC
11.2023 - 01.2024

Sales Assistant

Endura Rose
11.2022 - 08.2023

Customer Service Advisor

Ingeus
01.2022 - 03.2022

Bachelor of Science - Psychology

Birmingham City University
09.2020 - 06/2023

Volunteer Residential Home Older Adult Care Worker

NCS
08.2018 - 08.2018

Volunteer Teaching Assistant

Yardley Primary School
06.2018 - 07.2018

Master of Science - Integrative Counselling

Newman University
01/2024 -

A-Levels -

King Edward Sheldon Heath Academy

Certificate of Higher Education - Applied Science

King Edward Sheldon Heath Academy

GCSE -

King Edward Sheldon Heath Academy
Mariya Khan