Summary
Overview
Work history
Education
Skills
References
Timeline
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Ruth Adeniran

Plymouth,United Kingdom

Summary

Compassionate individual with strong interpersonal and communication skills, complemented by background in social work and conflict resolution. Demonstrates proficiency in managing sensitive situations and building supportive relationships. Committed to fostering positive outcomes and ensuring safe, nurturing environment for all parties involved.

Overview

1
1
year of professional experience
2
2
years of post-secondary education

Work history

Contact Supervisor

Trevi Women Limited
Plymouth, Devon
01.2025 - Current
  • Supervised small groups of adults with additional mental health needs in assigned therapy groups.
  • Developed and championed accessible, practical solutions for recurring problems faced by service users.
  • Supported integration of service users back into community life to maximise successful transition rate.
  • Partnered with external support networks to deliver holistic client care.
  • Liaised with families and caregivers to develop balanced rehabilitation programmes.
  • Used assessment findings to action necessary care plan adaptations.
  • Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
  • Monitored service user progress, escalating concerns for swift resolution.
  • Responded proactively to changing circumstances for optimised service user care.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Promoted independence and positive wellbeing when working with vulnerable adults and children.
  • Maintained confidential case documentation in line with data protection regulations.
  • Attended regular training and supervision workshops for improved service user support.

Contact Supervisor

Tophen Services
, Devon
09.2024 - 12.2024
  • Provided constructive feedback during one-on-one coaching sessions with agents, led to enhanced performance levels.
  • Created comprehensive reports for tracking team performance.
  • Increased morale amongst team members through recognition schemes and encouragement.
  • Worked closely with HR department on workforce planning and employee engagement initiatives.
  • Managed complex customer queries for speedy resolution.
  • Coordinated schedules for seamless operation of the contact centre.
  • Built positive, productive client relationships for enhanced social support.
  • Attended regular training and supervision workshops for improved service user support.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Promoted independence and positive wellbeing when working with vulnerable adults and children.
  • Maintained confidential case documentation in line with data protection regulations.

Education

Masters of Science by Research - Neuroscience

University of Exeter
United Kingdom
09.2024 - 11.2026

Skills

  • Microsoft office suite proficiency
  • Process improvement understanding
  • Empathy understanding
  • Email correspondence
  • Contact centre tools usage
  • Telephone etiquette
  • Telecommunication expertise
  • Complaint handling
  • Empathetic communication
  • Time efficiency
  • Family dynamics analysis
  • Social welfare policy analysis
  • Communication proficiency

References

References available upon request.

Timeline

Contact Supervisor

Trevi Women Limited
01.2025 - Current

Contact Supervisor

Tophen Services
09.2024 - 12.2024

Masters of Science by Research - Neuroscience

University of Exeter
09.2024 - 11.2026

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Ruth Adeniran