Nicola Bacon-Stanley
Wolverhampton,West Midlands
Summary
A skilled professional with a strong foundation in Staffordshire Police systems such as Niche, Storm, Active Intel, and NAS. Demonstrates exceptional communication skills and the ability to remain calm under pressure, fostering open communication and collaborative working environments. Committed to leveraging these competencies to drive excellence in quality assurance processes and contribute to organisational success.
Overview
9
9
years of post-secondary education
17
17
years of professional experience
Work history
Force Contact Officer
Staffordshire Police
Stafford, Staffordshire
2014.04 - Current
- Maintained high standards of personal conduct, contributing to a positive work environment.
- Executed assigned duties responsibly thus meeting departmental expectations consistently.
- Worked diligently under pressure whilst preserving high-quality output.
- Explored potential threats by conducting in-depth research and investigations.
- Utilised computer systems proficiently to input and retrieve data quickly.
- Conducted thorough risk assessments based on available information.
- Documented call details meticulously for future reference and investigation.
- Developed strong multitasking skills during high-pressure situations.
Admin and Cash officer supervisor
Morrisons
Edgbaston, Birmingham
2012.06 - 2014.04
- Conduct regular audits to meet regulatory compliance requirements each reporting cycle.
- Deliver training sessions to junior staff to strengthen team competency levels.
- Maintain accurate records with meticulous attention to detail during daily tasks.
- Handle customer queries promptly to raise overall customer satisfaction levels.
- Balance cash drawers daily to keep financial records accurate and complete.
- Deliver assigned tasks within tight deadlines through careful prioritisation.
- Provide friendly, efficient customer service while resolving challenging situations calmly.
- Oversee daily operations to sustain high productivity levels across teams.
- Implement price changes accurately to prevent customer dissatisfaction risks.
Admin clerk
Morrisons
Bilston, Wolverhampton
2010.01 - 2012.06
- Processed invoices promptly to support timely payment.
- Maintained clean, organised office environment through routine tidying tasks.
- Improved office efficiency by sorting filing and managing paperwork.
- Updated pricing labels regularly for new arrivals and price changes.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Updated signage throughout store to keep promotions accurate.
- Trained new staff members to build practical skills.
- Coordinated with colleagues through clear communication to support teamwork.
Education
A-Levels - English Language
City of Wolverhampton College
Wolverhampton 2007.09 - 2009.07
A-Levels - Sociology
City of Wolverhampton College
Wolverhampton 2007.09 - 2009.07
A-Levels - Photography
City of Wolverhampton College
Wolverhampton 2008.09 - 2009.07
GCSEs - English Language, English Literature, Maths, Science, Sociology, Health & Social Care, IT, RE
Parkfield High School
Wolverhampton 2002.09 - 2007.06
Skills
- Communication skills
- Calm under pressure
- Quality Assurance
- Knowledge of Niche/Storm/Active intel/NAS
- Open communication
- Collaborative working
Affiliations
- Reading
- Live music/concerts
- Cinema
Casualty bureau operator
Have been a Casualty bureau volunteer for over 6 years.
References
References available upon request.
Timeline
Force Contact Officer
Staffordshire Police
2014.04 - Current
Admin and Cash officer supervisor
Morrisons
2012.06 - 2014.04
Admin clerk
Morrisons
2010.01 - 2012.06
A-Levels - Photography
City of Wolverhampton College
2008.09 - 2009.07
A-Levels - English Language
City of Wolverhampton College
2007.09 - 2009.07
A-Levels - Sociology
City of Wolverhampton College
2007.09 - 2009.07
GCSEs - English Language, English Literature, Maths, Science, Sociology, Health & Social Care, IT, RE
Parkfield High School
2002.09 - 2007.06