Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Enriko Koncek

Peterborough,England

Summary

Recent graduate with excellent communication and customer service skills. Friendly, hardworking and open team player, ready to learn and develop new skills. Offers adaptable and methodical approach to problem-solving and new challenges.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Experienced professional focused on delivering exceptional customer service in contact centre environments. Demonstrates capability to resolve inquiries swiftly and maintain high customer satisfaction through active listening and strong communication skills. Consistently enhances operational efficiency by employing problem-solving techniques and adaptability in dynamic settings.

Overview

3
3
years of professional experience

Work history

Contact centre agent

IKEA
Peterborough, Cambridgeshire
2025.04 - Current
  • Handled irate customers to maintain company reputation.
  • Assisted in team training sessions for performance improvement.
  • Worked extra hours during peak times for business continuity.
  • Resolved complex customer queries, improved service quality.
  • Maintained comprehensive knowledge of products by regular learning sessions.
  • Reported technical issues promptly for swift problem-solving.
  • Managed high volume of customer calls, ensured customer satisfaction.
  • Adapted swiftly to new software tools to enhance productivity.
  • Mastered multi-tasking in fast-paced environment, increased work capacity.
  • Escalated unresolved issues, facilitated speedy resolution.

Warehouse packer

Warehouse Woodston
Peterborough, Cambridgeshire
2024.07 - 2024.09
  • Prepared shipping labels correctly for seamless delivery process.
  • Managed packing schedules effectively to meet delivery deadlines.
  • Utilised space efficiently in cargo containers for optimal packing.
  • Assisted in stock counting for accurate inventory management.
  • Operated machinery safely whilst adhering to company protocols.
  • Packed and labelled products ready for dispatch.
  • Cleaned and tidied work areas to meet inspection requirements.

co-worker

McDonalds
Peterborough, Cambridgeshire
2023.05 - 2024.02
  • Participated in weekly team meetings to discuss progress and targets.
  • Fostered positive relationships with clients through professional interactions.
  • Complied with all health and safety regulations for worker welfare.
  • Performed regular maintenance routines, extending equipment lifespan.
  • Reduced waste by conscientiously managing resources and materials.
  • Handled customer queries effectively, ensuring their satisfaction.
  • Assisted in training new hires for quick acclimatisation to work environment.
  • Enhanced team morale through open communication and constructive feedback.
  • Maintained work areas in a clean and neat fashion for maximum productivity.
  • Communicated clearly with staff to enhance teamwork on production floor.
  • Offered exceptional customer service to all guests.
  • Participated in team meetings to discuss goals, challenges, and process improvements

Store colleague

Shop
Zvolen , Slovakia
2023.01 - 2023.04
  • Handled high-pressure situations efficiently during holiday seasons ensuring smooth operations throughout the day.
  • Cleaned and tidied salesfloor to maintain order and enhance customer shopping experiences.
  • Collaborated with team members to meet daily sales goals and achieve team objectives.
  • Answered customer enquiries, explaining store policies and checking inventory for desired products.
  • Helped customers with large items, transporting safely from store to vehicle.
  • Guided customers to locate products or alternative items.

Education

GCSEs - COLLEGE

Enriko Koncek
Peterborough
07.2024

Skills

  • Multitasking efficiency
  • Handling escalations
  • Feedback collection
  • Policies adherence
  • Target achievement
  • Flexible working approach
  • Call handling etiquette
  • Positive attitude display
  • Patience and composure
  • Telephone system operation
  • Technical support basics
  • Product information sharing
  • Persuasive speaker
  • Reporting and documentation
  • Effective time management
  • Empathetic communication
  • Customer Service
  • Flexible
  • Quality Control
  • Practical problem solver
  • Information gathering

Languages

English, Slovak
Native

Timeline

Contact centre agent

IKEA
2025.04 - Current

Warehouse packer

Warehouse Woodston
2024.07 - 2024.09

co-worker

McDonalds
2023.05 - 2024.02

Store colleague

Shop
2023.01 - 2023.04

GCSEs - COLLEGE

Enriko Koncek
Enriko Koncek