Marius Marc Petran
London,City of London
Summary
Reliable and customer-focused professional with experience across customer service, warehouse operations, hospitality, and front desk reception. Skilled in handling customer inquiries, managing returns efficiently, and delivering high-quality service in fast-paced environments. strong communication and organisational abilities, with a proven track record of maintaining positive customer relationships and supporting smooth daily operations. Adaptable, hardworking, and committed to providing excellent service in every role.
Overview
3
3
years of professional experience
Work history
Warehouse Customer Representative
GXO Logistics
London, London
2024.02 - 2025.09
- Utilised knowledge of company products to provide helpful guidance to customers.
- Facilitated frequent communication between management and clients; ensured both parties were satisfied.
- Handled returns or exchanges swiftly; kept customer inconvenience to an absolute minimum.
- Provided technical support to customers, facilitating user-friendly experiences.
- Assisted customers with product information for informed purchasing decisions.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Bartender
Big Chill
London, London
2023.01 - 2024.01
- Handled cash transactions securely minimising risk of theft or fraud.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Recommended drinks to customers, increasing overall sales.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Inspected customer identification to verify age against legal standards.
Education
Diploma of Higher Education - Business Management
School of Information Risk Management
London 01/2023 - 12/2026
Certificate of Higher Education - Creative Media
ELAM
London 09/2020 - 06/2022
Skills
- Patience under pressure
- Order processing capabilities
- Professional and Friendly attitude
- Returns and refunds management
- Clear communication and Interpersonal Skills
- Problem-solving
- Public speaking
- Microsoft Office
Timeline
Warehouse Customer Representative
GXO Logistics
2024.02 - 2025.09
Bartender
Big Chill
2023.01 - 2024.01
Diploma of Higher Education - Business Management
School of Information Risk Management
01/2023 - 12/2026
Certificate of Higher Education - Creative Media
ELAM
09/2020 - 06/2022