Sidra Tahir
Dudley ,west midlands
Summary
Offering strong communication and problem-solving skills. Knowledgeable about customer relations, conflict resolution, and teamwork. Ready to use and develop skills in customer interaction, active listening, and adaptability in any role.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Customer service representative
Innovoffices LTD
Durley, West Midlands
04.2024 - Current
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Provided top-notch support for increased customer satisfaction.
- Streamlined processes through efficient record keeping.
- Collaborated with sales team to maximise product visibility and sales.
- Offered technical support, leading to enhanced user experience.
- Trained new hires for improved productivity and efficiency on the job floor.
English Teacher
Govt Of Pakistan
Jhelum Pakistan , Pakistan
01.2020 - 01.2024
- Enhanced literacy skills by implementing innovative teaching methods.
- Developed comprehensive lesson plans for students' improved understanding of the English language.
- Fostered a positive learning environment with clear classroom management strategies.
- Delivered engaging lectures to enhance students' interest in literature.
HR coordinator
Al Jaddi
Jeddah Saudi Arabia , Saudi Arabia
12.2022 - 11.2023
- Streamlined employee onboarding process by implementing an efficient digital system.
- Coordinated recruitment drives for increased pool of potential candidates.
- Improved staff morale with regular team-building activities and initiatives.
- Organised training sessions to enhance employees' skills and productivity.
Principal of College
Army Public and School System
Jhelum , Pakistan
01.2015 - 01.2020
- Developed school curriculum by collaborating with department heads.
- Fostered positive school environment for student success.
- Ensured compliance with educational standards by implementing rigorous protocols.
- Led team of academic staff to improve teaching methodologies.
Education
MBA(Operation Management) - Business
Bradford University Dubai Campus
UAE 09.2023 - 09.2024
MS in English Literature and Linguistics - Literature
The University of Sialkot
Pakistan 09.2019 - 12.2021
Masters of English Literature - Literature
Fatima Jinnah Women University Rawalpindi
Pakistan 09.2006 - 12.2008
Skills
- Sales techniques mastery
- Microsoft office suite familiarity
- Billing understanding
- Order processing capability
- Efficient telephonic etiquette
- Email correspondence expertise
- Social media engagement competency
- Strong written communication
- Effective verbal articulation
- Cultural awareness sensitivity
- Time management prowess
- Patience under pressure
- Customer education and onboarding
- Clear decision making
- Documentation accuracy
- Customer relationship management
- Invoice processing
- Problem-solving
- Team Leadership
- Stock management
Affiliations
- Reading Books and watching Talk shows
Languages
English
Fluent
Timeline
Customer service representative
Innovoffices LTD
04.2024 - Current
MBA(Operation Management) - Business
Bradford University Dubai Campus
09.2023 - 09.2024
HR coordinator
Al Jaddi
12.2022 - 11.2023
English Teacher
Govt Of Pakistan
01.2020 - 01.2024
MS in English Literature and Linguistics - Literature
The University of Sialkot
09.2019 - 12.2021
Principal of College
Army Public and School System
01.2015 - 01.2020
Masters of English Literature - Literature
Fatima Jinnah Women University Rawalpindi
09.2006 - 12.2008
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