Sidra Tahir
Dudley ,west midlands
Summary
Offering strong communication and problem-solving skills. Knowledgeable about customer relations, conflict resolution, and teamwork. Ready to use and develop skills in customer interaction, active listening, and adaptability in any role.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Customer service representative
Innovoffices LTD
Durley, West Midlands
2024.04 - Current
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Provided top-notch support for increased customer satisfaction.
- Streamlined processes through efficient record keeping.
- Collaborated with sales team to maximise product visibility and sales.
- Offered technical support, leading to enhanced user experience.
- Trained new hires for improved productivity and efficiency on the job floor.
English Teacher
Govt Of Pakistan
Jhelum Pakistan , Pakistan
2020.01 - 2024.01
- Enhanced literacy skills by implementing innovative teaching methods.
- Developed comprehensive lesson plans for students' improved understanding of the English language.
- Fostered a positive learning environment with clear classroom management strategies.
- Delivered engaging lectures to enhance students' interest in literature.
HR coordinator
Al Jaddi
Jeddah Saudi Arabia , Saudi Arabia
2022.12 - 2023.11
- Streamlined employee onboarding process by implementing an efficient digital system.
- Coordinated recruitment drives for increased pool of potential candidates.
- Improved staff morale with regular team-building activities and initiatives.
- Organised training sessions to enhance employees' skills and productivity.
Principal of College
Army Public and School System
Jhelum , Pakistan
2015.01 - 2020.01
- Developed school curriculum by collaborating with department heads.
- Fostered positive school environment for student success.
- Ensured compliance with educational standards by implementing rigorous protocols.
- Led team of academic staff to improve teaching methodologies.
Education
MBA(Operation Management) - Business
Bradford University Dubai Campus
UAE 2023.09 - 2024.09
MS in English Literature and Linguistics - Literature
The University of Sialkot
Pakistan 2019.09 - 2021.12
Masters of English Literature - Literature
Fatima Jinnah Women University Rawalpindi
Pakistan 2006.09 - 2008.12
Skills
- Sales techniques mastery
- Microsoft office suite familiarity
- Billing understanding
- Order processing capability
- Efficient telephonic etiquette
- Email correspondence expertise
- Social media engagement competency
- Strong written communication
- Effective verbal articulation
- Cultural awareness sensitivity
- Time management prowess
- Patience under pressure
- Customer education and onboarding
- Clear decision making
- Documentation accuracy
- Customer relationship management
- Invoice processing
- Problem-solving
- Team Leadership
- Stock management
Affiliations
- Reading Books and watching Talk shows
Languages
English
Fluent
Timeline
Customer service representative
Innovoffices LTD
2024.04 - Current
MBA(Operation Management) - Business
Bradford University Dubai Campus
2023.09 - 2024.09
HR coordinator
Al Jaddi
2022.12 - 2023.11
English Teacher
Govt Of Pakistan
2020.01 - 2024.01
MS in English Literature and Linguistics - Literature
The University of Sialkot
2019.09 - 2021.12
Principal of College
Army Public and School System
2015.01 - 2020.01
Masters of English Literature - Literature
Fatima Jinnah Women University Rawalpindi
2006.09 - 2008.12