Eleri Callaghan
Pontneathvaughan
Summary
Dynamic professional with a proven track record of strong analytical skills and leadership abilities. Highly responsible and reliable, demonstrating efficiency under pressure and exceptional communication skills. Proficient in Microsoft Office Suite, with a keen eye for data entry accuracy and excellent telephone mannerisms. Known for a positive and approachable demeanour, committed to delivering results while maintaining patience under pressure.
Overview
5
5
years of professional experience
Work history
Customer Care Representative
Admiral
Swansea, City and County of Swansea
2026.02 - 2026.06
- Managed high-volume customer inquiries in a professional manner, managing over 50 customer calls per day.
- Handled sensitive information confidentially to protect customer privacy rights.
- Navigated multiple software systems proficiently, enhancing task completion speed.
- Prioritised tasks to meet and exceed company objectives and goals.
- Exhibited excellent problem-solving skills for effective dispute resolution.
- Maintained detailed records of all interactions, comments, complaints, and actions taken for future reference.
Supervisor
Angel Inn Pontneathvaughan
Pontneathvaughan
2024.09 - 2026.01
- Leading teams on shift, delegating relevant tasks and organising waiting staff.
- Responsible for training new recruits and teaching values of the business.
- Mentoring and motivating waitstaff while setting good examples.
Food and Beverage Assistant
David Lloyd Leisure
2024.07 - 2024.09
- Promptly resolved customer complaints, escalating larger operational concerns to management.
- Prioritised tasks during peak hours to ensure smooth operations.
- Monitored inventory levels, promptly ordering low-stocked supplies, and ordering extra for busier periods.
- Participated in staff training sessions to improve service delivery and learn new menu items.
Kitchen Assistant
New Inn Ystradfellte
Ystradfellte
2021.07 - 2024.07
- Facilitated smooth communication between kitchen and front of house teams to enhance customer dining experience.
- Engaged in continuous learning, attending workshops and training sessions to improve culinary skills and knowledge.
- Managing and organising busy periods efficiently, for example taking over 40 customer orders in 2 hours on a Sunday service shift.
Education
Bachelor of Arts - History
Swansea University
Swansea 09/2022 - 07/2025
Skills
- Strong analytical skills
- Highly responsible and reliable
- Efficient under pressure
- Skilled communicator
- Positive and approachable
- Strong leadership skills
- Microsoft office suite proficiency
- Patience under pressure
- Telephone mannerisms
- Data entry accuracy
Timeline
Customer Care Representative
Admiral
2026.02 - 2026.06
Supervisor
Angel Inn Pontneathvaughan
2024.09 - 2026.01
Food and Beverage Assistant
David Lloyd Leisure
2024.07 - 2024.09
Kitchen Assistant
New Inn Ystradfellte
2021.07 - 2024.07
Bachelor of Arts - History
Swansea University
09/2022 - 07/2025