GRACE OBIAGELI ANIEZUE
Southend,Essex
Summary
Dedicated and results-driven Customer Care and Sales professional with over 12 years of experience in retail sales, customer service, and consumer goods. Proficient in exceeding sales targets, optimizing customer engagement, and nurturing a collaborative team environment.
Positive communicator with proactive approach to solving customer issues and building relationships. Demonstrates strong problem-solving skills and empathy, ensuring customer satisfaction and retention. Ready to make significant impact as customer assistant.
Offering strong communication and problem-solving skills with enthusiasm for helping customers. Knowledgeable about building positive relationships and managing difficult situations with patience and empathy. Ready to use and develop communication, problem-solving, and interpersonal skills in this role.
Friendly Customer Care Representative with knack for resolving issues and enhancing customer satisfaction. Boosted customer retention rates by implementing personalised service techniques and streamlined communication processes. Known for empathetic listening and quick problem-solving, fostering positive client relationships and team collaboration.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Customer Care Representative
Muhinab Nig. Ltd.
Abuja
08.2020 - 12.2024
- Managed a high volume of customer inquiries, providing prompt and accurate resolutions to improve client satisfaction
- Streamlined complaint handling processes, reducing response time by 30% and enhancing service efficiency
- Monitored customer interactions to ensure adherence to service standards and company policies
- Coordinated with cross-functional teams to address client needs and resolve product-related issues
- Maintained up-to-date knowledge of company products, services, and promotions to educate and assist customers effectively
- Developed training materials and conducted workshops for new team members, fostering consistent service delivery
- Analysed customer feedback to identify trends and proposed actionable strategies to improve service delivery
- Achieved a 15% increase in customer retention through personalized engagement strategies
- Demonstrated empathy whilst handling challenging customer issues.
- Deescalated tense situations for improved customer relationships.
- Fostered trust and loyalty through honest communication with customers.
- Prioritised tasks to meet and exceed company objectives and goals.
- Delivered exceptional service with timely responses to queries.
- Identified potential sales opportunities during routine interactions to boost revenue growth.
- Facilitated seamless communication between management and customers.
- Established rapport with customers to encourage repeat business.
- Managed high-volume customer inquiries in a professional manner.
- Enhanced customer satisfaction by addressing and resolving complaints swiftly.
- Improved operational efficiency by streamlining customer care processes.
- Collaborated closely with the sales team, ensuring high-quality client servicing.
- Offered prompt solutions to maintain customer satisfaction.
- Offered detailed advice on product and service benefits.
- Performed cashier duties, including balancing and end-of-day banking.
- Obtained feedback from customers to improve service experience.
- Maintained excellent client satisfaction by providing in-depth support.
- Advised customers on availability, pricing and location of products.
Sales Representative
Zee Model Enterprises
Abuja
06.2015 - 07.2020
- Identified customer needs and recommended tailored product solutions, driving sales growth
- Developed and maintained long-term relationships with clients, contributing to a 20% increase in repeat business
- Conducted market research to identify new business opportunities and expand the customer base
- Prepared and presented detailed sales reports to management, highlighting key performance metrics and sales strategies
- Negotiated contracts and agreements, ensuring mutual satisfaction and adherence to company policies
- Trained junior sales associates on effective sales techniques and product knowledge
- Utilized CRM tools to manage customer accounts, track sales activities, and optimize lead conversion rates
- Surpassed quarterly sales targets consistently, earning recognition as a top-performing representative
- Pioneered innovative sales strategies for increased market penetration.
- Developed comprehensive knowledge of product offerings to facilitate customer decisions.
- Identified potential leads, resulting in improved sales performance.
Customer Care Representative
AJK Ventures
Abuja
04.2012 - 06.2015
- Responded to customer inquiries via phone, email, and in-person, maintaining a high standard of professionalism
- Resolved product-related issues by coordinating with technical support teams, ensuring customer satisfaction
- Documented customer interactions and maintained accurate records in the company's CRM system
- Identified and escalated complex issues to senior management for resolution
- Conducted customer satisfaction surveys and provided feedback to management to improve services
- Delivered product demonstrations to customers, enhancing their understanding of features and benefits
- Participated in the development of customer service policies and procedures to ensure consistent service delivery
- Played a key role in retaining major accounts through effective issue resolution and proactive support
Education
Master of Science in view - Pharmaceutical Science
Greenwich University
Medway Campus, KentBachelor of Science - Industrial Chemistry
Modibbo Adama University of Technology
Yola, Nigeria 01.2011 - 12.2011
Skills
- Excellent customer service
- Interpersonal communication
- Proficient in CRM tools
- Proficient in Microsoft office suites
- Conflict resolution
- Market research
- Sales
- Negotiation
- Problem Solving
- Leadership
- Team management
- Analytical skills
- Collaboration
- Organizational skills
- Data entry accuracy
- Client satisfaction orientation
- Peer collaboration
- Email correspondence
- Rapid decision-making
- Calm composure
- Call handling efficiency
- Patience under pressure
- Persuasive salesmanship
- Knowledge of consumer rights
- Handling difficult customers
- Multitasking mastery
- Client confidentiality understanding
- Knowledge in data analysis
Custom
Available on Request
Affiliations
- Travelling
- urban gardening
- Reading Novels
Accomplishments
Best staff of the year.
Most punctual staff.
References
References available upon request.
Timeline
Customer Care Representative
Muhinab Nig. Ltd.
08.2020 - 12.2024
Sales Representative
Zee Model Enterprises
06.2015 - 07.2020
Customer Care Representative
AJK Ventures
04.2012 - 06.2015
Bachelor of Science - Industrial Chemistry
Modibbo Adama University of Technology
01.2011 - 12.2011
Master of Science in view - Pharmaceutical Science
Greenwich University
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