mariana apostoleanu
Ilford,Essex
Summary
Experienced Customer Service Assistant with a strong background in security and operational safety, currently serving at Network Rail in London. Demonstrates exceptional customer service and communication skills, ensuring passenger safety through diligent security patrols and effective time management. Previously worked as a Security Officer at Mitie Security, excelling in access control and compliance monitoring. Known for being friendly and approachable, with the ability to handle complaints calmly while following procedures meticulously. Aims to continue enhancing security operations and customer support within dynamic environments.
Overview
7
7
years of professional experience
Work History
Customer Service Assistant
Network Rail
London
08.2019 - Current
- Executed mandated security patrols to safeguard passenger and infrastructure safety.
Monitored environments with attention to detail and effective time management.
Supported operational standards through diligent oversight of security protocols. - Facilitated effective communication with colleagues and station control to enhance support for mobility-impaired passengers.
- Assisted in managing access control for station operations.
Supported reception duties by verifying pass application forms and work permits.
Checked personal identification, meeting schedules, and diaries. - Conducted comprehensive general inspections to uphold operational safety and security compliance.
Security Officer
Mitie Security
Ebbsfleet
06.2019 - 07.2019
- Verified identification cards and documented details within security log to ensure compliance and accuracy.
- Inspect bags and identification with meticulous attention to detail.
- Operated detection devices to screen individuals, ensuring compliance with regulations regarding prohibited articles in restricted areas.
- Monitored and authorised entrance and departure of employees, visitors, and other persons to guard against theft and maintain security.
Education
NVQ Level 3 - Business and Management
UKCBC
London, ENG01-2019
GCSEs - Technical College of Food and Tourism
Organizing Banqueting
Galati/RomaniaSkills
- Customer service
- Communication
- Friendly and approachable
- Ability to handle complaints calmly
- Following procedures
Languages
English
Advanced
C1
Romanian
Proficient
C2
Timeline
Customer Service Assistant
Network Rail
08.2019 - Current
Security Officer
Mitie Security
06.2019 - 07.2019
NVQ Level 3 - Business and Management
UKCBC
GCSEs - Technical College of Food and Tourism
Organizing Banqueting