Summary
Overview
Work history
Education
Skills
Work availability
Timeline
BusinessAnalyst
Maria Dennett

Maria Dennett

Office administrator
Liverpool,Merseyside

Summary

Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Motivated Office administration with 25 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

37
37
years of professional experience

Work history

Level 3 teaching assistant

Sefton Council
Liverpool, Merseyside
09.2015 - 11.2023
  • Supervised teacher to cover for class of 26 students.
  • Supported groups of 8 students with specific subjects including phonics , Maths and Science topics on the National Curriculum .
  • Offered support to special needs students, guaranteeing safety and access to equitable learning.
  • Maximised class teacher productivity by preparing work and activities in advance of lessons.
  • Acted as superb role model, consistently promoting school mission and values.
  • Created and distributed instructional materials for group and one-on-one use.
  • Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
  • Supervised pupils during lunchtimes and educational visits.
  • Provided friendly, enthusiastic support to pupils in individual and group support settings.
  • Managed challenging child behaviour, running interventions to raise concerns and recommend appropriate action.
  • Observed pupils closely in classroom environment to foster engagement.
  • Responded to changing needs of pupils and staff to provide maximum help and support.

Team leader supervisor

Royal Insurance Ltd
Liverpool, Merseyside
06.1986 - 12.2011
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Successfully led high-volume teams to achieve KPI targets and other department metrics.
  • Kept accurate, detailed records of personnel progress, recommending training to aid continued development.
  • Interviewed, hired and trained employees on procedures and requirements, maintaining competent, high-performing teams.
  • Organised and led monthly department meetings, enabling reflective analysis to identify growth opportunities.
  • Coordinated strategic project workflows to enable smooth, timely task delivery and completion.
  • Offered instruction, coaching and motivation for enhanced team morale.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Fostered positive employee relationships through communication, training and coaching.
  • Set and managed operational schedules with proper coverage to meet customer service demands.
  • Maintained strict adherence to corporate guidelines and metrics, promoting safe, compliant working environments.
  • Held daily meetings to ensure consistent communication and team motivation towards productivity goals.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.

Education

NVQ Level 3 - Education

NVQ Level 3 Teaching Assistants
Liverpool
06.2015

NVQ Level 3 - Business and Office studies

Knowsley Cental Tertiary College
Liverpool
06.1986

A-Levels - English Language, Biology & Art

St Gregory's Sixth Form
Liverpool
06.1986

GCSEs - Art

St Gregory's Catholic Senior School
Liverpool
06.1985

GCSEs - Biology

St Gregory's Catholic Senior School
Liverpool
06.1985

GCSEs - Computer Studies

St Gregory's Catholic Senior School
Liverpool
06.1985

GCSEs - English Literature

St Gregory's Catholic Senior School
Liverpool
06.1985

GCSEs - English Language

St Gregory's Catholic Senior School
Liverpool
06.1985

GCSEs - Maths

St Gregory's Catholic Senior School
Liverpool
06.1985

Skills

  • Enquiry handling
  • Answered inbound calls
  • Data analysis
  • Office management
  • Calendar management
  • Organising meetings
  • Administration support
  • Incoming call management
  • Confidentiality understanding
  • Inter-office communications
  • Prioritisation and time management
  • Office administration
  • Report analysis
  • Key Performance Indicator (KPI) management
  • Client support
  • Team development strategies
  • Process improvement
  • Resource allocation
  • Customer relationship management
  • Superior communication skills
  • Concise time management
  • Documentation control
  • Account reconciliation
  • Ability to prioritize
  • Business administration
  • Data entry
  • Workflow planning
  • Complaint resolution
  • Scheduling and calendar management
  • Accounts reconciliation
  • Data management
  • Database administration
  • [Area of certification] qualified
  • Customer-focused
  • Problem-solving
  • Team building

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Level 3 teaching assistant

Sefton Council
09.2015 - 11.2023

Team leader supervisor

Royal Insurance Ltd
06.1986 - 12.2011

NVQ Level 3 - Education

NVQ Level 3 Teaching Assistants

NVQ Level 3 - Business and Office studies

Knowsley Cental Tertiary College

A-Levels - English Language, Biology & Art

St Gregory's Sixth Form

GCSEs - Art

St Gregory's Catholic Senior School

GCSEs - Biology

St Gregory's Catholic Senior School

GCSEs - Computer Studies

St Gregory's Catholic Senior School

GCSEs - English Literature

St Gregory's Catholic Senior School

GCSEs - English Language

St Gregory's Catholic Senior School

GCSEs - Maths

St Gregory's Catholic Senior School
Maria Dennett Office administrator