Alfie Hart
Billingham,Cleveland
Summary
A dedicated professional with a strong foundation in customer service and table service principles. Demonstrates exceptional behavioural understanding, sensitive listening, and empathy, ensuring a positive experience for all patrons. Skilled in handling money, adhering to hygiene standards, and maintaining cleanliness of glassware. Patient with slow learners and committed to continuous improvement in service delivery.
Experienced Level 3 Teaching Assistant with knack for fostering positive learning environments and supporting student growth. Boosted pupil engagement through innovative classroom activities and tailored support, leading to noticeable improvement in academic performance. Recognized for patience, adaptability, and collaborative approach with both students and staff.
Charismatic and driven individual with background in customer service and hospitality. Possesses strong communication and problem-solving skills, paired with ability to work well under pressure. Aims to contribute to thriving environment.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Level 3 teaching assistant
Pentland Primary School
Billingham, Stockton-on-Tees
04.2025 - 07.2025
- Handled confidential student records accurately and securely adhering to data protection principles.
- Facilitated group discussions to encourage critical thinking amongst students.
- Promoted inclusivity within the classroom setting, ensuring equal opportunities for all students.
- Delivered one-to-one tutoring sessions to struggling students, helping them catch up with classwork.
- Improved student engagement through the use of interactive teaching methods.
- Ensured classrooms were kept clean and organised, providing an ideal space for learning activities.
- Developed strong relationships with parents, updating them regularly on their children's progress.
- Managed behavioral issues promptly and effectively, maintaining a calm learning environment.
- Assisted teachers in preparing lesson materials, saving them time for other tasks.
- Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
Bar staff member
Billingham Social Club
Billingham, Stockton-on-Tees
09.2021 - 10.2023
- Assisted in training new staff, contributing to team efficiency.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Restocked bar efficiently during busy periods.
- Engaged in upselling techniques, boosting sales revenue.
- Served customers to foster a friendly atmosphere.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Adhered to health and safety regulations strictly.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Cleared counters and disposed of waste and broken glass.
- Refused drinks service to guests without appropriate proof of age.
- Collected, washed and put away glassware between guests.
Education
T-level - Education
Stockton Riverside College
Stockton-on-Tees 09.2022 - 05.2024
Skills
- Behavioural understanding
- Sensitive listening
- Listening and empathy
- Patient with slow learners
- Hygiene standards adherence
- Glassware cleaning
- Money handling
- Table service principles
- Customer Service
Affiliations
- Ice Hockey
- Coaching Ice hockey
Timeline
Level 3 teaching assistant
Pentland Primary School
04.2025 - 07.2025
T-level - Education
Stockton Riverside College
09.2022 - 05.2024
Bar staff member
Billingham Social Club
09.2021 - 10.2023
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