Maria Aberdeen

• Maintained strict levels of confidentiality regarding personal information and medical records; adhering strictly to data protection regulations.
• Demonstrated empathy towards family members during difficult times, offering emotional support when needed.
• Conducted risk assessments around the house, minimising potential dangers for clients.
• Provided companionship for elderly patients, reducing feelings of loneliness and isolation.
• Utilised lifting equipment correctly to move disabled or frail patients safely around the home environment.
• Maintained a clean and safe home environment for patients to promote their wellbeing.
• Delivered physiotherapy exercises, promoting improved mobility in patients with physical disabilities.
• Assisted clients with mobility issues to increase independence and confidence.
• Monitored vital signs regularly; alerted medical professionals if required to safeguard client health.
• Administered medication as prescribed to manage health conditions effectively.
• Handled emergency situations calmly; contacting relevant medical teams efficiently when necessary.
• Ensured client comfort by providing direct personal care, including bathing and dressing.
• Improved patient nutrition through careful meal preparation in line with dietary requirements.
• Built strong relationships with clients, enhancing their emotional wellbeing.
• Documented daily care plans accurately, ensuring continuity of care between shifts and team members.
• Assisted in daily personal care routines for improved patient wellbeing.
• Offered compassionate physical and emotional support to patients, enhancing overall health and wellbeing.

• Carried out day-to-day duties accurately and efficiently.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Consistently arrived at work on time and ready to start immediately.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Demonstrated proficiency in operating espresso machines with precision and care.
• Managed high volume orders during peak hours maintaining quality of service.
• Ensured customer satisfaction by providing top-quality coffee and beverages.
• Maintained cleanliness of the café area whilst preparing orders.
• Collaborated with team members during busy periods improving workflow efficiency.
• Trained junior staff members on baking procedures, improved team productivity.
• Achieved customer satisfaction by baking a variety of fresh goods daily.
• Decorated cakes and pastries meticulously for eye-catching presentation.
• Improved bakery efficiency by maintaining cleanliness and organisation of the workspace.
• Ensured consistent quality for customer satisfaction with regular equipment checks.

• Maintained a calm demeanour during crisis situations thus providing reassurance to both the residents and their families.
• Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
• Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
• Responded promptly to emergency situations, ensuring safety of all residents.
• Monitored vital signs of patients for early detection of health complications.
• Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
• Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
• Delivered excellent customer service by addressing concerns of patients' families.
• Provided emotional support to patients, improving their mental wellbeing.
• Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
• Organised recreational activities for improved social interaction amongst residents.
• Encouraged independence among patients whilst assisting them with tasks.
• Ensured safe environment by maintaining orderliness and cleanliness in the facility.
• Adhered strictly to professional standards, regulations and policies at all times while executing duties.
• Optimised patient satisfaction through compassionate, considered care and communication.
• Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
• Adapted to service users' needs and requests to maintain personalised care.
• Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
• Charted daily observations, mobility activity and eating percentages to aid continued client assessment.

• Managed till operations smoothly, reducing waiting time for customers.
• Ensured stock replenishment in a timely manner to maintain product availability.
• Monitored trends in consumer behaviour with keen attention to detail.
• Addressed customer needs promptly, resulting in positive feedback and loyalty.
• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.

• Demonstrated patience while dealing with difficult customers, maintaining professionalism.
• Handled high volumes of transactions during holiday seasons efficiently.
• Managed queue effectively during peak hours for seamless checkout process.
• Maintained clean and organised workspace to ensure efficient service.
• Packaged customer items carefully, ensuing merchandise safety.
• Took initiative in restocking shelves during downtime, enhancing product availability.
• Handled returns and exchanges following company policies, resulting in satisfied customers.
• Identified counterfeit notes whilst handling cash, ensuring financial security.
• Enhanced customer satisfaction by promptly addressing issues and concerns.
• Coordinated with team members for smooth shift transitions.

• Offered advice on purchasing the right car insurance policies thereby aiding informed decision making amongst new drivers.
• Handled complex car insurance issues with due diligence and expertise for satisfactory outcomes.
• Carried out day-to-day duties accurately and efficiently.
• Achieved consistent delivery of high-quality care with meticulous attention to detail.
• Reviewed insurance applications carefully, minimising potential errors or complications later on.
• Liaised effectively between brokers and insurance carriers; facilitated smooth transactions.
• Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.
• Consistently arrived at work on time and ready to start immediately.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.
• Improved efficiency and productivity by acquiring new skills.

• Maintained a calm demeanour during crisis situations thus providing reassurance to both the residents and their families.
• Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
• Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
• Responded promptly to emergency situations, ensuring safety of all residents.
• Monitored vital signs of patients for early detection of health complications.
• Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
• Coordinated clients appointments with healthcare professionals in support of ongoing treatment objectives.
• Assisted clients with adapting to life changes due to bodily or brain injuries.

I designed, made clothing for a busy boutique in Glasgow city centre. This involved using machines and materials to make garments from scratch as well as up-cycling donated clothes. I would also work in the shop where we sold the clothing we made. This entailed opening the shop, setting up the till float for the day as well as any other set up such as dressing mannequins.

• Updated window displays regularly for fresh store appeal.
• Facilitated smooth checkouts with efficient bagging and wrapping practices.
• Managed stock levels on shop floor for continuous product availability.
• Upheld company policies whilst dealing with returns and exchanges.
• Assisted customers in finding desired items to enhance their shopping experience.
• Assisted in inventory counts, maintaining accurate records.
• Built rapport with frequent shoppers to foster loyal customer base.
• Conducted price checks at request of customers for clear communication on cost.