Mingso Phago
Catterick Garrison,Northyorkshire
Summary
Dedicated healthcare professional with extensive expertise in elderly care, dementia care training, and end-of-life care sensitivity. Proficient in handling distressed patients, medication administration, and manual handling certification. Adept at multitasking under pressure while maintaining healthcare ethical standards and patient safety. Committed to enhancing patient well-being through responsive listening, nutrition management, and physiotherapy assistance. Career goal: to continue providing compassionate and high-quality care within the NHS framework.
Overview
10
10
years of professional experience
Work history
Care assistant
Highgate Care Services Ltd
Catterick, North Yorkshire
10.2024 - Current
- Facilitated mobility exercises, enhancing physical strength in elderly residents.
- Administered medication to ensure effective health management for patients.
- Maintained composure during crises, providing reassurance to residents and families.
- Supported daily living activities to improve patient comfort.
Care assistant
The Franklyn Care Ltd
Kirkby Stephen, Cumbria
10.2023 - 10.2024
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Assisted in patient care, improved comfort and well-being.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Administered prescripted medication under supervision, relieved minor discomforts swiftly.
Certified Shift Supervisor
Starbucks Coffee
Salmiya, Hawally, Kuwait
04.2018 - 08.2023
- Streamlined processes for better productivity with organised systems and procedures.
- Fostered a positive work environment, resulting in increased employee morale.
- Handled any emergencies or issues during shifts with professionalism and calmness.
- Monitored cash registers and transactions, reducing instances of financial discrepancies.
Customer service representative
GRAND MART TRADING CO.WLL
Dragonmart Avenue, Doha, Qatar
09.2015 - 10.2017
- Ensured smooth running of operations with timely preparation of reports.
- Collaborated with sales team to maximise product visibility and sales.
- Offered technical support, leading to enhanced user experience.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
Education
A-Levels - MANAGEMENT
Sharada Higher Secondary School
Damak-13 Jhapa, Nepal 08/2011 - 08/2014
GCSEs - Maths
Lalima Secondary Boarding School
Topgachhi-7 Jhapa, Nepal 05/1997 - 06/2011
Higher National Diploma - Coffee Master
MENA COFFEE ACADEMY
Salmiya Kuwait 12/2018 - 12/2022
Skills
- Handling distressed patients
- Knowledge of nhs policies
- Elderly care proficiency
- Dementia care training
- Multitasking under pressure
- End-Of-Life care sensitivity
- Healthcare ethical standards understanding
- Nutrition management
- Medication Administration
- Manual handling certification
- End-Of-Life care competency
- Mobility assistance proficiency
- Responsive listening
- Patient safety training
- Elderly support expertise
- Physiotherapy assistance
- Physical therapy assistance
- Assisted living procedures familiarity
Languages
English
Advanced
Hindi
Upper intermediate
Arabic
Intermediate
Korean
Beginner
Affiliations
- Photography
- Music (playing instruments, singing, listening)
- Reading
- Travelling
References
References available upon request.
Timeline
Care assistant
Highgate Care Services Ltd
10.2024 - Current
Care assistant
The Franklyn Care Ltd
10.2023 - 10.2024
Certified Shift Supervisor
Starbucks Coffee
04.2018 - 08.2023
Customer service representative
GRAND MART TRADING CO.WLL
09.2015 - 10.2017
A-Levels - MANAGEMENT
Sharada Higher Secondary School
08/2011 - 08/2014
GCSEs - Maths
Lalima Secondary Boarding School
05/1997 - 06/2011
Higher National Diploma - Coffee Master
MENA COFFEE ACADEMY
12/2018 - 12/2022
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