Marharyta Duhina

• Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
• Operated cash registers with accuracy and processed cash and card transactions.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Handled high-pressure situations calmly, keeping store operation seamless during peak hours.

*changed the position due to travelling and starting my studies

• Ensured smooth store operations by effectively managing shifts.
• Facilitated swift checkout process; resulted in high customer satisfaction rates.
• Demonstrated excellent product knowledge to assist customers with purchases.
• Assisted in loss prevention measures, reducing theft incidents significantly.

• Optimised merchandise display, contributing to improved store aesthetics and shopper engagement levels.
• Delivered exceptional service standards by promoting team collaboration and commitment.
• Ensured smooth running of daily operations with efficient resource allocation.
• Maintained health and safety standards to ensure safe shopping environment for customers.

• Maintained high levels of customer satisfaction and loyalty;
• Led a team of 15+, fostering a cohesive and productive work environment;
• Monitored staff performance and developed improvement plans.

• Oversaw daily operations, including front desk, housekeeping, food and beverage, etc.
• Trained and supervised staff members across departments.
• Maintained high levels of hospitality.

• Managed till operations.
• Provided personalised customer service.
• Trained new staff members.

• Experienced with design and presentation tools including Figma, PowerPoint, and Photoshop.