mandi blenheim
newcastle,tyne & wear
Summary
Customer-focused Shop Assistant skilled in enhancing satisfaction and loyalty through effective engagement. Manages product displays and inventory to optimise the shopping environment. Trains new staff and implements merchandising strategies to boost product visibility. Resolves customer issues with empathy, ensuring a positive shopping experience.
Overview
30
30
years of professional experience
Work History
Shop Assistant
Nisa
gateshead, tyne '& wear
2018.10 - 2026.05
- Kept shelves neat, clean and organised through visual merchandising.
- Assisted customers in locating products, offering recommendations based on specific needs.
- Replenished items and organised displays to keep stock looking professional.
- Addressed customer complaints with empathy, resolving issues to ensure satisfaction.
- Processed transactions efficiently, including cash, credit card, and gift voucher payments.
- Processed and loaded deliveries and backstock onto store shelves.
- Encouraged customer loyalty by building positive rapport with regular customers.
- Performed opening and closing duties, including cashing up and securing the premises.
- Trained new staff on shop procedures, till operation, and customer service excellence.
- Shared new products and promotions with customer to encourage sales.
- Engaged with suppliers during deliveries, checking goods received against orders placed.
Cleaner Supervisor
NIC Services Group
gateshead, tyne '& wear
2016.02 - 2018.08
- started as a general cleaner for the company managed to progress to supervisor position within three months.
- Conducted regular inspections of facilities to maintain hygiene and safety, promptly addressing any issues identified.
- Trained new cleaning staff in proper techniques, use of equipment, and adherence to health and safety protocols.
- Organised comprehensive deep cleaning projects, ensuring thorough sanitisation of facilities.
- Ensured cleaning equipment, tools and machines stayed safe and efficient by conducting [Timeframe] inspections.
- Managed inventory of cleaning supplies, placing orders before stocks ran low to avoid disruption in service.
- Assessed performance of cleaning staff, providing constructive feedback and personal development opportunities.
- Monitored staff attendance and punctuality, addressing any issues directly to maintain high levels of team reliability.
- Liaised with facility managers to plan cleaning schedules around other activities, minimising interference and maximising efficiency.
Care Assistant
various
southampton, tyne '& wear
1996.04 - 2001.04
- Provided personalised care and support to residents, enhancing their quality of life.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Supported residents with mobility issues, using equipment safely to aid movement.
- Administered medication under supervision, adhering to strict healthcare guidelines.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Assisted in the implementation of care plans, tailored to individual needs.
- Interpreted and adhered to care plans, seeking clarification from senior providers to maintain quality care.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
- Offered guidance on personal hygiene practices, promoting self-care skills.
- Coordinated with family members, providing updates and involving them in care decisions.
- Maintained clean and hygienic living environments, ensuring comfort and safety.
Education
NVQ Level 2 - OCR Gym instructor
New College Durham
Durham2007-01
GCSEs - Human physiology and health
Wearside Bede College
Sunderland, SND1997-01
GCSEs -
Easington Comprehensive
Peterlee, DUR1995-01
NVQ Level 3 - sports therapy
newcollege durham
county durhamSkills
- Customer Service
- Customer relationship management
- Transaction processing
- Money handling
- Employee training
- Staff supervision
- Time management
- Effective communication
- Excellent communication
- Positivity and enthusiasm
- Cleaning
- Customer referrals
Timeline
Shop Assistant
Nisa
2018.10 - 2026.05
Cleaner Supervisor
NIC Services Group
2016.02 - 2018.08
Care Assistant
various
1996.04 - 2001.04
NVQ Level 2 - OCR Gym instructor
New College Durham
GCSEs - Human physiology and health
Wearside Bede College
GCSEs -
Easington Comprehensive
NVQ Level 3 - sports therapy
newcollege durham