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 Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management. Hardworking individual with excellent initiative and work ethic. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. 

Immigrated to Australia from South Africa when i was 7 years old, completed High School in 2021 where i achieved high honors in my passion for music. In 2023 I moved to Melbourne to pursue a further education for music and to establish a careers in said field. Most of my experience has been working with alcohol especially as a customer assistant at Dan Murphy's and as a waiter in the hospitality industry. Commended for having solid attendance record, punctuality, delivering exceptional customer service and the ability to overcome challenges. I am looking forward to be part of a team and being able to build upon my knowledge and skills.

Detail-oriented professional with expertise in office administration and customer service. Proficient in Microsoft Office Suite, data entry, and retail software, showcasing strong organizational and multitasking skills. Proven track record in inventory management and sales persuasion, enhancing customer relationships through exceptional service and upselling techniques. Leverages legal knowledge and warehouse coordination skills to drive operational efficiency in dynamic environments.

Accomplished professional with extensive expertise in retail sales and customer service, demonstrating exemplary customer service and conflict resolution skills. Proven ability to enhance customer satisfaction through effective communication, sales persuasion, and complaint management. Adept at team leadership and warehouse coordination, ensuring seamless operations and health and safety compliance. Career goals include advancing into senior leadership roles to further drive team success and operational excellence.

Experienced professional with a strong background in warehouse operations, material-handling equipment, and inventory systems, including expertise in SAP, Oracle, and WMS software. Demonstrates exceptional organizational skills, attention to detail, and adherence to workplace safety standards while excelling in team collaboration and leadership. Proficient in Microsoft Office Suite, CRM software, and data analysis tools, with a proven ability to enhance customer satisfaction and drive operational efficiency. Adept at problem-solving, time management, and fostering teamwork to achieve business objectives. Committed to leveraging skills in logistics and customer service to contribute to streamlined operations and sustained growth.
Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times.

Malihah Rasool

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Customer assistant

Waitress assistant

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Scottish Qualifications Certificate - Highers

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Customer assistant

Waitress assistant

Scottish Qualifications Certificate - Highers

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