Malaika Bibi
Bradford,West Yorkshire
Summary
Experienced in customer service with focus on delivering exceptional support and building strong client relationships. Capable of resolving issues swiftly and improving customer satisfaction through effective communication and problem-solving skills. Adept at working in fast-paced environments and ensuring positive customer experiences.
Overview
2
2
years of professional experience
Work History
Customer assistant
Musharaf Mehmood
Leeds, West Yorkshire
07.2022 - 03.2024
- Improved customer satisfaction by providing efficient and friendly service.
- Utilised professional communication skills to resolve customer complaints.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Improved customer relations by promptly addressing queries and concerns.
- Handled cash transactions accurately, enhancing trust between business and clientele.
Education
New College
Skills
- Time management
- Complaint resolution
- Customer service
- Telephone etiquette
- Bill calculation accuracy
- Sales techniques
- Critical thinking
- Effective listening
Timeline
Customer assistant
Musharaf Mehmood
07.2022 - 03.2024
New College
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