Jayden Ofosuhene

I started at IKEA working on in the click and collect area. My average shift consisted of me taking down customers orders and going into the marquee to retrieve the items. Overtime more opportunities presented themselves to me and I was able to learn how to do the different jobs that other departments have to do. After two years at IKEA click and collect I have developed many skills and I am now in charge of dealing customer orders, delivery's, customer order returns, and item exchanges.

With delivery's when customers order items online to be sent to their homes it is my duty to ensure the fulfillment team know what items need to be picked and to then make sure that the order is given to the right delivery drivers so it can be delivered on the arranged date.

With the returns customers who have purchased items and have decided that they do not like it, which can be due to various reasons or have decided that they simply no longer want it, I then have to arrange for those items to be collected from the customers house and then brought back to our store so our fulfillment team can get those items back on the shop floor ready to be sold. So far at IKEA I have developed my communication skills through speaking to customers and phone calls, my confidence, time management skills and organization skills.

• Worked in the Mathematics department of my school
• Was tasked with creating informative folders for the students for the first two days along with two classmates which gave me great experience working in a team and managing skills
• Next 2 days were just running errands for teachers and delivering the folders to the students
• Final days were introducing the new students into secondary school life
• This was slightly challenging as the kids were very energetic and excited so keeping them in line so no one was hurt or lost was troublesome.

• For a month I had work experience in a nursery as an IT administrator
• My job as an admin in this nursery was to answer calls and direct the parents to the correct rooms for their kids
• I had to manage which children were in on different days which built my confidence in talking to different people and built on my management skills
• I occasionally had to answer calls and refer the callers to the correct worker that was requested off in the workplace.