Maisy Matthews
Summary
Enthusiastic Customer Assistant providing exceptional levels of customer care with a consistent can-do attitude. Self-motivated to greet customers and process transactions in timely and efficient manner.
Offering strong interpersonal skills and commitment to customer satisfaction. Knowledgeable about managing customer inquiries, resolving complaints, and providing helpful assistance. Ready to use and develop communication, problem-solving, and teamwork skills in my next role. Friendly and approachable with strong communication skills as well as the ability to listen and respond to peoples needs
Overview
4
4
years of professional experience
1
1
Certification
Work history
Customer assistant
Morrison's
Maidstone , England
12.2022 - 04.2024
- Improved customer relations by promptly addressing queries and concerns.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Assisted customers with product selection to ensure satisfaction.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Collaborated efficiently with team members to maintain smooth store operations.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Operated till systems smoothly, streamlining check-out process for customers.
- Provided excellent customer service to ensure repeat business.
- Ensured health and safety regulations complied within work premises at all times.
- Handled cash and card payments with accuracy.
- Provided fast checkout service with high levels of customer care and transaction speed.
Bartender
Maidstone united football ground
Maidstone, Kent
09.2020 - 09.2021
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Provided excellent service to customers, resulting in repeat business.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Resolved customer complaints promptly to maintain good relationships.
- Collaborated with team members to provide seamless service during busy periods.
- Created an inviting atmosphere through friendly interaction with customers.
- Adapted quickly to different situations maintaining efficiency even under pressure.
Education
GCSEs - English literature
Valley park school
Maidstone 09/2017 - 09/2022
GCSEs - English speaking
valley park school
Maidstone 09/2017 - 09/2022
GCSEs - English language
valley park school
Maidstone 09/2017 - 09/2022
GCSEs - Higher maths
valley park school
Maidstone 09/2019 - 09/2022
A-Levels - Double sport
valley park school
Maidstone 09/2022 - 09/2024
A-Levels - Criminology
valley park school
Maidstone 09/2022 - 09/2024
GCSEs - History
valley park school
Maidstone 09/2017 - 09/2022
GCSEs - Art and design
valley park school
Maidstone 09/2017 - 09/2022
GCSEs - Science
valley park school
Maidstone 09/2017 - 09/2022
GCSEs - Business
valley park school
Maidstone 09/2019 - 09/2022
Skills
- Team player
- Customer Service
- Customer relations
- Well-organised multitasker
- Stock control systems
- Financial transactions
- Hard-working
- Assertiveness
- Complaint handling
- Composure under pressure
- Polite and friendly
Certification
Full uk driving licence
National pool lifeguard qualification
Timeline
Customer assistant
Morrison's
12.2022 - 04.2024
Bartender
Maidstone united football ground
09.2020 - 09.2021
GCSEs - English literature
Valley park school
09/2017 - 09/2022
GCSEs - English speaking
valley park school
09/2017 - 09/2022
GCSEs - English language
valley park school
09/2017 - 09/2022
GCSEs - Higher maths
valley park school
09/2019 - 09/2022
A-Levels - Double sport
valley park school
09/2022 - 09/2024
A-Levels - Criminology
valley park school
09/2022 - 09/2024
GCSEs - History
valley park school
09/2017 - 09/2022
GCSEs - Art and design
valley park school
09/2017 - 09/2022
GCSEs - Science
valley park school
09/2017 - 09/2022
GCSEs - Business
valley park school
09/2019 - 09/2022
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