Maisy Dodd
Summary
Dedicated professional with a background in hospitality and entertainment. Elevates service standards through attentive customer service and enthusiastic communication. Adapts swiftly to fast-paced environments, enhancing team collaboration and overall guest satisfaction.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Waitress
The Rubbing House
Epsom, Surrey
04.2025 - Current
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic a sincere, positive and enthusiastic attitude.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
Cleaner
Domestic Diva Cleaners
Epsom, Surrey
09.2018 - 08.2026
- Achieved high-quality finishes by meticulously cleaning toilets, sinks, and kitchen fixtures.
- Completed cleaning tasks efficiently within allotted timeframes to maintain a tidy environment.
- Executed deep cleaning services during transitional periods like tenant changes.
- Coordinated with team across multiple locations to ensure consistent cleaning standards.
Team Leader Supervisor
The Cricketers Inn
Epsom, Surrey
08.2023 - 04.2025
- Monitored employee productivity levels to ensure optimal performance., performance and task completion to meet quality standards.
- Regularly attended tables to assess and fulfil customer needs, ensuring timely processing of additional food and drink orders.
- Greeted customers by name, recalling drink selections to deliver attentive, personalised service.
- Served meals and drinks with professionalism and skill.
Bar staff member
Slug and Lettuce
Leeds, Yorkshire
02.2022 - 07.2024
- Interacted with guests to build rapport, fostering loyalty and encouraging repeat visits.
- Processed cash payments, ensuring accuracy in change and receipt issuance using POS systems.
- Executed bar closing duties, maintaining cleanliness, sanitisation, and stock replenishment.
Education
Diploma of Higher Education - Professional Acting Diploma
The Bridge Theatre Training Company
Camden 01-2026
Bachelor of Arts - Theatre and Performance
University of Leeds
Leeds07-2024
A-Levels -
Esher College
Esher, Surrey06-2021
GCSEs -
Rosebery School
Epsom, Surrey05-2019
Skills
- Spirits, wine and food service
- Customer service
- Team leadership
- Highly responsible and reliable
- Team player
- Effective communication
- Emotional intelligence
- Stage performance
- Dance proficiency
- Audio recording and Screen acting skills
- Theatre etiquette
- Props handling
Accomplishments
Performed at the Edinburgh Festival Fringe in 2024.
Directed at the Camden Fringe 2026.
Performed in 6 society-led and 3 course-led shows whilst at University.
Written, Directed, Designed and executed tech for countless projects during University.
Certification
Bachelor of Arts. Theatre and Performance. Class II Division i.
Duke of Edinburgh Award - Bronze and Silver.
Professional Acting Diploma.
Timeline
Waitress
The Rubbing House
04.2025 - Current
Team Leader Supervisor
The Cricketers Inn
08.2023 - 04.2025
Bar staff member
Slug and Lettuce
02.2022 - 07.2024
Cleaner
Domestic Diva Cleaners
09.2018 - 08.2026
Diploma of Higher Education - Professional Acting Diploma
The Bridge Theatre Training Company
Bachelor of Arts - Theatre and Performance
University of Leeds
A-Levels -
Esher College
GCSEs -
Rosebery School