Katie McNicol
Largs
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
Work history
Waitress
Manorview Hotels -Brisbane House Hotel
Largs
03.2022 - Current
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Took food and beverage orders using POS system or order slips to maintain accuracy.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Provided menu and offered recommendations to complement dining experience.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Assisted waiters during big events and functions to preserve smooth workflow.
- Refused drinks service to guests without appropriate proof of age.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Enforced social distancing policies to maximise safety of staff and customers.
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
- Greeted and escorted guests to tables.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Kept carpeted and hard floors clean and clear of debris, minimising risks to guests and staff.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Used upselling methods featuring specials to complement dishes.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Adhered to health and safety regulations by examining food quality and maintaining cleanliness.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Informed kitchen staff regarding order and requirements.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Verified customer age and information to determine eligibility for alcohol consumption.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.
- Trained new wait staff to deliver quality service and uphold brand standards.
Education
Scottish Qualifications Certificate - Highers; English, Modern studies, History
Largs Academy
Largs06.2022
Scottish Qualifications Certificate - Nat 5 English, Maths, PE, Biology history….
Largs Academy
Latgs06.2021
Skills
- Verbal communication
- Hospitality expertise
- Multidisciplinary teamwork
- Organised and reliable
- Table service
- Bar cleaning and maintenance
- Food hygiene
- Section management
- Marketing and sales experience
- Food service
- Guest rapport
- Outstanding customer service
- Food hygiene regulations
- Courteous
- Food hygiene protocol
- Reservation management
- Effective sales techniques
- Conflict resolution techniques
- Safe serving knowledge
- Guest needs anticipation
- Highly responsible and reliable
- Enthusiastic communicator
- Allergy awareness
- Food allergies knowledge
- Suggestive selling
- [Product or Service] knowledge
- Product inventory maintenance
- Social distancing policy enforcement
- Menu memorisation
- Upbeat, outgoing and positive
- Health and Safety awareness
- Efficient under pressure
- Point Of Sale system operation
- Food safety understanding
- Menu knowledge
- Efficient payment processing
- Problem solving
- Opening and closing procedures
- Spirits, wine and food service
- Order recall
Additional Information
Hobbies/experience : accomplished sailor: I enjoy sailing and though this may not seem relevant I have developed so many transferable skills through sailing and coaching sailing… communication, anticipation , remaining calm, quick responses. Embracing new challenges and so much more.
Timeline
Waitress
Manorview Hotels -Brisbane House Hotel
03.2022 - Current
Scottish Qualifications Certificate - Highers; English, Modern studies, History
Largs Academy
Scottish Qualifications Certificate - Nat 5 English, Maths, PE, Biology history….
Largs Academy
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