SPASIMIRA DIMITROVA
London,United Kingdom
Summary
Energetic Bartender with knack for creating memorable guest experiences and boosting sales. Managed busy shifts with grace, ensuring seamless service and happy customers. Skilled in crafting cocktails and maintaining welcoming atmosphere, contributing to repeat business and positive reviews.
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
5
5
years of professional experience
Work history
Waitress
Funicular Productions LTD
London
2021.02 - 2022.02
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Accommodated special event needs, provided customised services for parties.
- Provided top-notch service to customers, improved overall dining experience.
- Collaborated with kitchen staff to ensure order accuracy.
- Advanced team efficiency by assisting in training new waitstaff members.
- Met special dietary requests with careful preparation and presentation of dishes.
- Managed table settings for enhanced dining experience.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Greeted and escorted guests to tables.
- Arranged tables and set up linens and silverware in preparation for guests.
- Informed kitchen staff regarding special order requirements.
- Prepared tables for guests and reset tables between customers.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Advised customers on wine and beverage pairings with selected food items.
Bartender
Funicular Productions – Pedley Street Station
London
2022.02 - 2026.02
- Maintain an efficient, hygienic bar environment with strong focus on customer service. Handle stock management, inventory, and restocking. Prepare ingredients in advance and craft a variety of drinks, including custom cocktails and mocktails. Ensure compliance with health protocols, equipment cleaning, and ID verification. Deliver fast, accurate service during busy shifts.
- Assisted in menu planning offering innovative ideas based on popular preferences.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Recommended drinks to customers, increasing overall sales.
- Resolved customer complaints promptly to maintain good relationships.
Barista/Bartender
Bacardi (Bulgaria)
Yambol, Bulgaria
2022.06 - 2022.08
- Worked in a busy bar and café, preparing hot and cold drinks including coffee, teas, and cocktails. Maintained a clean, hygienic workspace and delivered high-quality service during peak times and events. Assisted with stock management, merchandising, and offered personalized drink recommendations to enhance customer experience.
- Performed cash handling duties accurately to maintain financial integrity.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Maintained cleanliness of the café area whilst preparing orders.
- Collaborated with team members during busy periods improving workflow efficiency.
Education
BA (Hons) - Interior Design
University of East London
London 09/2023 -
Foundation Degree in Arts - Architecture
London Southbank University
London 09/2022 - 05/2023
A-Levels - Photography, Architecture, Fine Art
Leyton Sixth Form College
London 09/2020 - 05/2022
GCSEs - Design, Mathematics, English
Royal Docks Academy
LondonSkills
- Positive attitude
- Customer Service
- Money handling
- Spirits, beer and wine knowledge
- People Management
- Health and safety protocols
- Food safety understanding
- Bar management
- Liquor knowledge
- Knowledge of drink recipes
- Memory retention
- Beverage service
- Basic first aid
- Non-Alcoholic beverage preparation
- New staff training
- Coffee and tea knowledge
- Spirit knowledge
- Preparing garnishes
- Food running
- Signature cocktails
- Espresso machine operation
- First aid training
- vip customer handling
- Glassware cleaning
- Cocktail preparation
- Handling difficult customers
- Table clearing
- POS Systems
- Menu memorisation
- Special dietary requirements
- Order taking
- Food and wine pairing
- Clear communication
- Table service
- Table preparation
- FOH procedures
Languages
Expert Bulgarian
Expert English
Advanced Macedonian
Timeline
Barista/Bartender
Bacardi (Bulgaria)
2022.06 - 2022.08
Bartender
Funicular Productions – Pedley Street Station
2022.02 - 2026.02
Waitress
Funicular Productions LTD
2021.02 - 2022.02
GCSEs - Design, Mathematics, English
Royal Docks Academy
BA (Hons) - Interior Design
University of East London
09/2023 -
Foundation Degree in Arts - Architecture
London Southbank University
09/2022 - 05/2023
A-Levels - Photography, Architecture, Fine Art
Leyton Sixth Form College
09/2020 - 05/2022