Maisie Brooks
Dunholme,Lincolnshire
Summary
Determined professional with ability to remain calm under pressure, handle challenging situations with empathy and will maintain a secure environment. Demonstrates strong skills in communication and conflict resolution. Committed to making positive impact in all the work i do.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work history
Detainee custody officer
MITIE c&c
, Lincolnshire
2021.05 - Current
- Manages conflicts and difficult conversations while maintaining respectful conduct at all times.
- Provides compassionate care during safeguarding cases and emotional or aggravated incidents.
- Completes daily safeguarding.
- Attends continuous professional development training aligned to job requirements.
- Deescalates volatile situations to keep detainees and staff safe.
- Follows company policies and procedures to demonstrate professionalism at all times.
- Documents incidents in detailed reports for detention centre records.
- Oversees daily detention centre activities to maintain order and discipline.
- Administers first aid when required and maintains certification through training.
- Follows emergency procedures accurately to support overall safety protocols.
- Manages sensitive documents with discretion to protect confidentiality.
- Upholds respect for diverse cultural backgrounds to support inclusive environment.
- Operates surveillance equipment to support safety
Patient transport controller
TASL- Leicestershire
2018.06 - 2021.05
- Coordinated communication between hospital staff and drivers.
- Liaised daily with family members, taxi companies, and patients directly.
- Applied safeguarding skills to protect crews and patient safety.
- Prioritised patient needs and pride in delivering best support.
- Managed time tightly and responded quickly to day problems.
- Created detailed route plans to maximise efficiency of company resources.
- Assessed customer transport requirements.
- Coordinated daily operations to meet business objectives successfully.
- Handled emergency situations effectively to minimise service disruption.
- Streamlined team communication to increase productivity levels.
- Resolved complaints promptly to build customer trust in service.
- Coordinated drivers, vehicles, and routes to keep transport timely.
- Communicated with drivers for accurate start times and route updates.
Education
GCSEs - Math’s, English literature, English language, Electronics, Science, BTEC Business, BTEC additional Science
William Farr C of E School
NVQ Level 1 - Beauty
Lincoln college
2015.09 - 2016.06
NVQ Level 2 - Beauty
Lincoln College
Lincoln 2016.09 - 2017.06
Skills
Fire safety training
Security procedures
CCTV monitoring
Calmness under pressure
Mental health awareness
Professional integrity
Food hygiene certification
First aid certified
Multitasking skills
Time management expertise
Telephone etiquette
High-volume call handling
Data protection act understanding
Timeline
Detainee custody officer
MITIE c&c
2021.05 - Current
Patient transport controller
TASL- Leicestershire
2018.06 - 2021.05
NVQ Level 2 - Beauty
Lincoln College
2016.09 - 2017.06
NVQ Level 1 - Beauty
Lincoln college
2015.09 - 2016.06
GCSEs - Math’s, English literature, English language, Electronics, Science, BTEC Business, BTEC additional Science
William Farr C of E School