Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Maheshwaree Vencatachellum

Crawley ,West Sussex

Summary

Patient , calm, controlled attitude when confronting threatening or challenging behaviour. Extremely disciplined with smart and professional appearance.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems. Adept at multi-tasking, leading group discussions and managing projects.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Firm-but-fair rule enforcer committed to safety and security.

Commands trust and build rapport with people from vastly different backgrounds. Offers exceptional observational skills, attention to detail and emotional resilience.

Overview

15
15
years of professional experience
2
2
years of post-secondary education

Work history

Detainee custody officer

SERCO LTD
west sussex, WEST SUSSEX
02.2021 - Current
  • Searched arriving detainees for contraband and placing valuables for safekeeping.
  • Observed detainees conduct to detect suspicious behaviour.
  • Practiced vigilance when interacting with detainees to minimise risk.
  • Identified detainees in need of specialised health and wellbeing support.
  • Inspected integrity of locks, windows, doors and gates for security purposes.
  • Kept official prison records in line with established procedures.
  • Patrolled areas to prevent escapes and unauthorised access for secure premises
  • De-escalated threatening behaviours, using restraint techniques when necessary
  • Working alongside the Home Office on a day to day basis ,
  • Dealing with residents on charter flights on a weekly basis
  • Participate in the control of incidents and emergencies to ensure their swift resolution.
  • Communicate information to and about detainees, professional relationships with all detainees whilst maintaining the security and safety of the operation.
  • Complete all documentation and administration in line with company policies so that accurate contractually compliant data is maintained.
  • help residents access support and services including healthcare, welfare, faith , educational activities

Online picking retail assistant

Asda
Crawley , West sussex
04.2020 - 10.2022
  • Labelled and organised packages for accurate deliveries.
  • Uploaded shipment data by completing paperwork, tagging boxes and scanning barcodes.
  • Processed orders using handheld scanners with speed and precision.
  • Worked effectively and efficiently to consistently achieve productivity targets and KPIs.
  • Completed work orders and packing slips with accuracy.
  • Maintained quick pace to meet order deadlines, contributing to smooth dispatch activities.
  • Followed moving and handling procedures to minimise risk of injury when lifting and carrying weights of up to 20kg.
  • Checked quality of products and packaging to meet high standard.
  • Kept clean working area, reporting any issues to management.
  • Safely moved and stored stock to protect company assets.
  • Carried out routine housekeeping duties in warehouse environment for organised spaces and stock.
  • Double-checked orders against pick lists to reduce errors and confirm accuracy.
  • Communicated issues and incidents to supervisors, reducing backlogs with proactive responses.

Airport security officer

Gatwick Airport LTD
GATWICK AIRPORT, West Sussex
10.2016 - 10.2020
  • Reported suspicious activity to management for swift incident response and resolution.
  • Liaised with local authorities to facilitate law enforcement support for escalated security incidents.
  • Monitored X-ray equipment screens to evaluate luggage contents.
  • Carried out body searches and baggage searches on passengers and staff.
  • Used equipment and manual search techniques to identify and confiscate prohibited articles.
  • Carried out regular patrols around airside and landside locations, access control and passenger and x-ray screening.
  • Checked staff ID and passenger boarding cards before granting access to secure areas.
  • Remained calm and professional under pressure to responsibly handle security emergencies.
  • Dealt with challenging situations in airport environments, liaising between multiple parties with tact and diplomacy.
  • Maintained clear and professional communication with customers for faultless security service records.
  • Computer Based Training as stipulated by the CAA..
  • undertake mandatory Security Training as stipulated by the CAA
  • Meet compliance targets as stipulated by the CAA and the Security Management Team.

Passenger service agent

Menzies Aviation
Gatwick AIRPORT , West Sussex
01.2016 - 09.2016
  • Spoke clearly to communicate easily with non-native speakers.
  • Checked-in luggage and confirmed carry-on items met security requirements.
  • Instructed passengers on safety and emergency procedures and answered passenger enquiries.
  • Tagged luggage and routed to appropriate location for loading and screening.
  • Performed boarding gate duties in line with airline schedule.
  • Oversaw ticketing, gate and ramp services.
  • Led timely check-in procedures to facilitate departures in line with schedule.
  • Responded calmly to help distressed, confused or lost passengers.
  • Announced flight status updates and information about gate changes over PA system.
  • Managed team member schedules and work assignments.
  • Stayed updated on changes to travel regulations and required documentation.
  • Communicated changes to passengers promptly, providing additional information to help manage travel anxiety.
  • Provided warm and friendly welcome to customers upon arrival at airport.
  • Assisted passengers at boarding gates, enabling prompt service and on-time flight departures.
  • Reviewed passports and travel documentation, issuing boarding passes upon completion.
  • Explained airport process to passengers in preparation for next steps.

Retail sales associate

Case luggage
Gatwick Airport , West Sussex
09.2015 - 01.2016
  • Guaranteed client satisfaction by constantly providing standards of company services and values.
  • Assisted in timely, accurate completion of markdowns, re-tickets, and RTVs.
  • Actively participated in daily and department meetings, providing insights and recommendations.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Maintained orderly store to provide customers with pleasant shopping experience.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Explained product benefits maximising customer engagement while driving sales.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Enhanced customer experience through all communication channels through professionalism and product knowledge.
  • Worked closely with stock team to guarantee product availability and meet client requests.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Provided management constant feedback on client activity and market trends for informed decision-making.

Retail store manager

Tie Rack ltd
Gatwick Airport , West Sussex
01.2009 - 01.2014
  • Managed staff logistics and day-to-day store operations for optimised financial efficiency.
  • Developed exceptional levels of customer care through targeted training and rigorous staff recruitment processes.
  • Created professional development opportunities for team 0f 10 .
  • Completed opening and closing procedures each day.
  • Maintained and imparted outstanding product knowledge, enhancing staff capabilities and customer satisfaction.
  • Monitored stock levels, managing inventories and logistics to maximise sales potential.
  • Recruited and coached high-achieving retail staff to regularly build on monthly sales successes
  • Ensured timely opening and closing of store 5 days a week.
  • Increased customer sales conversions through strategic staff performance incentives.
  • Maintained continuous achievement against KPIs targets ,


Education

Certificate of Higher Education - Travel and Tourism

Crawley College
Crawley

Certificate of Higher Education - Child protection

Oplex Careers
Gatwick
01.2021 -

Certificate of Higher Education - Safeguarding Children and Adults

Virtual college
02.2021 -

A-Levels - Hospitality

Crawley College
Crawley
09.2007 - 10.2009

Skills

  • Booking procedures
  • CCTV monitoring
  • First Aid and CPR certified
  • Non-violent intervention
  • Behavioural disorders familiarity
  • Observation
  • Restraint techniques
  • Excellent problem solver
  • Occupational hazards and safety precautions
  • Communication skills
  • Google Workspace
  • Time management
  • Problem-solving
  • Team building
  • Leadership
  • Customer-focused

Languages

English
Fluent

Timeline

Detainee custody officer

SERCO LTD
02.2021 - Current

Certificate of Higher Education - Safeguarding Children and Adults

Virtual college
02.2021 -

Certificate of Higher Education - Child protection

Oplex Careers
01.2021 -

Online picking retail assistant

Asda
04.2020 - 10.2022

Airport security officer

Gatwick Airport LTD
10.2016 - 10.2020

Passenger service agent

Menzies Aviation
01.2016 - 09.2016

Retail sales associate

Case luggage
09.2015 - 01.2016

Retail store manager

Tie Rack ltd
01.2009 - 01.2014

A-Levels - Hospitality

Crawley College
09.2007 - 10.2009

Certificate of Higher Education - Travel and Tourism

Crawley College

Similar Profiles

Create profile
Maheshwaree Vencatachellum