Summary
Overview
Work history
Education
Skills
References
Hobbies & Interests
Timeline
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Jaqueem Rankin-Bailey

Thornton Heath,United Kingdom

Summary

Dedicated professional seeking to leverage strengths in a challenging role. Demonstrates adaptability and a customer-focused approach to problem-solving, with a commitment to achieving results. Achieved 2nd Dan Black Belt in Taekwondo, competing nationally and ranking 2nd in the UK. Experienced Detainee Custody Officer recognised for maintaining calm and controlled environment. Consistently managed challenging situations with empathy and fairness, resulting in improved detainee compliance and safety. Known for fostering positive relationships with colleagues and detainees, contributing to more secure and supportive atmosphere. Offering strong candidate for maintaining order and ensuring safety within custody environments. Knowledgeable about conflict resolution, communication, and maintaining professionalism under pressure. Ready to use and develop skills in security management, interpersonal communication, and problem-solving in role. Driven and adaptable professional with strong communication skills and background in conflict resolution. Demonstrates proficiency in handling challenging situations and maintaining calm demeanour under pressure. Committed to ensuring detainee welfare and maintaining security, contributing to safe and respectful environment.

Overview

9
9
years of professional experience
6
6
years of post-secondary education

Work history

Detainee custody officer

Mitie
Crawley, West Sussex
2023.10 - Current
  • Followed emergency procedures accurately when required, contributing to overall safety protocol adherence.
  • Provided compassionate care to detainees, promoting a respectful atmosphere.
  • Conducted regular cell checks to ensure detainee well-being.
  • Administered first aid when necessary; maintained certification through regular training courses.
  • Managed sensitive documents with discretion for confidentiality preservation.
  • Assisted in de-escalating volatile situations, ensuring detainee and staff safety.
  • Oversaw daily activities within the detention centre, maintaining order and discipline among detainees.
  • Upheld respect towards diverse cultural backgrounds of detainees, fostering an inclusive environment.
  • Collaborated effectively with colleagues for efficient operations of the detention centre.
  • Operated security equipment proficiently for optimal safety measures.
  • Complied strictly with company policies and procedures, demonstrating professionalism at all times.
  • Conducted transportation duties as assigned; ensured safe transit of individuals between locations.
  • Facilitated educational programs within the facility which promoted rehabilitation amongst detainees.

Sales Assistant

Dulux Decorator Centre
Forest Hill
2021.08 - 2022.05
  • Customer service
  • Organising stock orders
  • Machine Maintenance
  • Team Management

Customer Service Assistant

Sports Direct
Croydon
2019.07 - 2019.09
  • Customer service
  • Stock inventory
  • Merchandising
  • Printing services
  • Earning commission for sales achievement

Front of House Crewmember

McDonalds
Thornton Heath
2018.08 - 2019.04
  • Customer Service
  • Understanding and responding to demand flow
  • Organising stock orders

Customer Service Assistant

Bubble Gum
Thornton Heath
2017.07 - 2017.09
  • Maintaining stock inventory, sales and promotion
  • Cash and invoice management

Education

A-levels - CTEC ICT, CTEC Double Business, Mathematics, Degree Sports Science

Harris Academy South Norwood
London
2017.09 - 2019.06

8 GCSEs - Maths, English, Citizenship, BTEC Sports, CTEC Business ICT

Archbishop Lanfranc Academy
2012.09 - 2017.06

Skills

  • Customer Service
  • Proficiency in Microsoft Office, including, Excel, Word and PowerPoint
  • Excellent communication skills, both written and verbal
  • Inventory management
  • ATA Allen Taekwondo Academy Instructor
  • DBS

References

References are available upon request.

Hobbies & Interests

I continue training and competing in Taekwondo, having achieved 15 gold medals both national and internationally., I also provide coaching for students in Martial Arts., I completed the National Citizen Service and enjoy competitive gaming.

Timeline

Detainee custody officer

Mitie
2023.10 - Current

Sales Assistant

Dulux Decorator Centre
2021.08 - 2022.05

Customer Service Assistant

Sports Direct
2019.07 - 2019.09

Front of House Crewmember

McDonalds
2018.08 - 2019.04

A-levels - CTEC ICT, CTEC Double Business, Mathematics, Degree Sports Science

Harris Academy South Norwood
2017.09 - 2019.06

Customer Service Assistant

Bubble Gum
2017.07 - 2017.09

8 GCSEs - Maths, English, Citizenship, BTEC Sports, CTEC Business ICT

Archbishop Lanfranc Academy
2012.09 - 2017.06
Jaqueem Rankin-Bailey