Sany Anthony Raimdous Fernandes
Hounslow,Middlesex
Summary
Skilled office worker versed in sorting, classifying and filing documentation. Easily handles repetitive, methodical work. Dedicated to helping staff with administrative needs and consistently meeting deadlines. Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanour and great initiative. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
9
9
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work history
Detainee custody officer
mitie care&custody
West Drayton, Hillingdon
11.2019 - Current
- Supervised groups of prisoners at work, during meals and in recreation periods.
- Identified detainees in need of specialised health and wellbeing support.
- Escorted new prisoners to designated cells and locked them in.
- Inspected integrity of locks, windows, doors and gates for security purposes.
- Performed spot checks to assess compliance to regulations and provide deterrence.
- Helped to implement programmes designed to promote inmate rehabilitation.
- Minimised disruption to other inmates when dealing with prison disturbances.
- Identified and neutralised security threats in line with official policy.
- Observed prisoner conduct to detect suspicious behaviour.
- De-escalated threatening behaviours, using restraint techniques when necessary.
- Patrolled prison areas to prevent escapes and unauthorised access for secure premises.
- Conducted periodic cell inspections to assess prison standards and identify rule breaches.
- Understood correctional and law enforcement procedures and terminology for clear communication.
- Searched arriving prisoners for contraband and placing valuables for safekeeping.
- Recognised signs of bullying and blackmail, taking immediate action to prevent escalation.
- Mentored individuals to minimise likelihood of re-offending.
- Practiced vigilance when interacting with high risk prisoners to minimise risk.
- Handled and operated surveillance equipment to support investigations.
- Monitored orderly visitations, observing encounters and enforcing rules and schedules.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly, efficient customer service and handled challenging situations with ease.
custody support assistant (border force)
mitie care&custody
west drayton, middlesex
11.2019 - Current
- Oversaw daily operations to achieve high productivity levels.
- complete daily fabrics , report faults and report.
- check stock levels and complete store orders.
- note book writing , witness and drug collection .
- CCTV monitoring on rotation .
- cell searches .
- escorting solicitors, translators, doctors and custody staff to and from the gatehouse
- drug sealing
- witness statement writing
- assisting with video link
- SIR room , witness/drug recoveree duties
- assisting the Q's
- supervising DP during phone calls to relatives
- baggage collection and storage
- escorting DP to shower's, presence during booking of DP/red alert DP.Ad hoc duties for custody officer.
Passenger service agent
omni serv ltd
Heathrow, Hillingdon
10.2015 - 11.2019
- Managed team member schedules and work assignments.
- Stayed updated on changes to travel regulations and required documentation.
- Instructed passengers on safety and emergency procedures and answered passenger enquiries.
- Monitored security and maintained operational protocols.
- Checked-in luggage and confirmed carry-on items met security requirements.
- Performed boarding gate duties in line with airline schedule.
- Explained airport process to passengers in preparation for next steps.
- Advised customers on specific visa and passport requirements.
- Verified customer passports and documentation to travel.
- Recorded accurate passenger information to eliminate ticketing errors.
- Liaised with local operators to promptly resolve travel restrictions and delays.
- Determined level of assistance required for each individual passenger.
- Spoke clearly to communicate easily with non-native speakers.
- Provided warm and friendly welcome to customers upon arrival at airport.
- Assisted passengers at boarding gates, enabling prompt service and on-time flight departures.
- Directed passengers through immigration, passport control and baggage hall to claim luggage.
- Responded calmly to help distressed, confused or lost passengers.
- Escorted passengers with mobility issues to and from transport.
- Communicated changes to passengers promptly, providing additional information to help manage travel anxiety.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Assisted with infection control through social distancing and PPE wearing.
- Operated machinery to achieve targets while following regulations.
- Increased customer satisfaction by resolving issues.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Education
A-Levels - sciences
dhempe college of arts & sciences
india 04.1987 - 03.1989
A-Levels - sciences
regina mundi high school
india 06.1977 - 04.1987
Skills
- Document management
- Reception
- Internal controls and audits
- Data entry
- Problem-solving
- Customer-focused
- SIA door supervision qualified
Languages
Hindi
Upper intermediate
English
Fluent
Affiliations
- MUSIC
- SPORT OF FOOTBALL
Accomplishments
MITIE STAR
Certification
SIA LIC
References
References available upon request.
Timeline
Detainee custody officer
mitie care&custody
11.2019 - Current
custody support assistant (border force)
mitie care&custody
11.2019 - Current
Passenger service agent
omni serv ltd
10.2015 - 11.2019
A-Levels - sciences
dhempe college of arts & sciences
04.1987 - 03.1989
A-Levels - sciences
regina mundi high school
06.1977 - 04.1987
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