Maisie Barnett
Summary
Hospitality Assistant with extensive experience in high-pressure environments, delivering exceptional customer service at prestigious venues such as Royal Ascot and Wembley Stadium. Proven expertise in food safety, mixology, and wine service, complemented by strong skills in conflict resolution and teamwork. Adept at managing diverse roles from barista to events assistant, ensuring seamless operations and customer satisfaction. Ambitious student pursuing a Bachelor of Arts in Sustainable Fashion, demonstrating strong competencies in creative thinking and teamwork. Eager to learn and apply knowledge in real-world scenarios, contributing to innovative solutions in the fashion industry.
Overview
4
4
years of professional experience
Work History
Hospitality Assistant
Baxterstory / Addleshaw Goddard
Leeds
2025.09 - Current
- Delivered high-end customer service to partners, solicitors, and team members, ensuring a professional and welcoming environment at the law firm.
- Coordinated logistics for events serving alcohol at the cafeteria while developing barista and food handling skills in part-time cafeteria role.
- Greeted new customers and offered immediate seating assistance.
- Greeted new customers, answered initial questions and took drink orders.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
Events Assistant
Brightsparks
London
2024.07 - Current
- Worked with brightsparks in high-pressure environments like Royal Enclosure at Royal Ascot Racecourse, delivering top-tier service to customers at events including Wembley Stadium, Twickenham Stadium, Battersea's Secret Cinema, Finsbury Park Festival, and Chelsea's Stamford Bridge Stadium.
- Worked as a bartender, food runner, till operator, and retail assistant across various events, delivering smooth operations and customer satisfaction.
- Acquired advanced customer service skills while effectively managing tasks under immense pressure.
Camp Counsellor
JCC Of Greater Pittsburgh
Morgantown, West Virginia
2025.06 - 2025.08
- Supervised children aged 6-11 for 8 weeks, fostering a supportive and engaging environment.
- Ensured safety and enjoyment for all participants during activities and events.
- Used attentive listening skills to establish, interpret and support campers through various issues.
Retail Assistant
JW3
London
2024.12 - 2025.01
- cashier
- helping customers in need of support
Waitress
Bill's Restaurants
London
2022.09 - 2024.04
- As a waitress, I was expected to provide brilliant and warming customer service to those who visited this busy Central London restaurant, which often meant it was wildly busy and often a pressured and tense work atmosphere.
Education
Bachelor of Arts - Sustainable Fashion
University of Leeds
Leeds 2027-01
A-Levels - English Lit, Art and Psychology
Nower Hill High School
London, ENG2024-01
GCSEs -
Nower Hill High School
London, ENG2022-01
Skills
- Customer service
- Conflict resolution
- Food safety
- Cash handling
- Teamwork
- Mixology expertise
- Wine pairing knowledge
- Preparing garnishes
- Alcohol law compliance
- Wine service
- Spirit knowledge
- Sales expertise
- Non-Alcoholic beverage preparation
- Espresso machine operation
- POS system operation
Timeline
Hospitality Assistant
Baxterstory / Addleshaw Goddard
2025.09 - Current
Camp Counsellor
JCC Of Greater Pittsburgh
2025.06 - 2025.08
Retail Assistant
JW3
2024.12 - 2025.01
Events Assistant
Brightsparks
2024.07 - Current
Waitress
Bill's Restaurants
2022.09 - 2024.04
Bachelor of Arts - Sustainable Fashion
University of Leeds
A-Levels - English Lit, Art and Psychology
Nower Hill High School
GCSEs -
Nower Hill High School