Mahrukh Khan
Maida Vale,Greater London
Summary
Highly skilled and award-winning Care Coordinator with extensive experience in nursing home operations, dementia care, and team leadership. Proven track record in coordinating person-centred member assessments, managing staff allocations, and leading structured induction programmes to uphold CQC standards. Strong expertise in clinical governance, shift handovers, and robust safeguarding procedures alongside strict health and safety compliance (including COSHH, RIDDOR, and IPC). A dedicated mentor adept at conducting staff performance reviews and driving high-quality, continuous improvement in patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Care coordinator
Loveday
London, Greater London
2022.05 - Current
- Ensured compliance with health and safety regulations, maintaining safe working environment.
- Organised appointments with specialists to facilitate timely medical intervention.
- Liaised with family members by providing regular updates on patient progress.
- Handled emergency situations calmly, ensuring the safety of all involved.
- Handled sensitive information confidentially, respecting privacy laws and regulations.
- Cultivated positive relationships with multidisciplinary teams to improve patient care.
- Advocated on behalf of patients, protecting their rights and dignity.
- Promoted independence and positive well-being when working with vulnerable adults and children.
- Created a safe environment for staff and service users, ensuring compliance with infection prevention policies across all tasks.
- Prioritised tasks efficiently, managing time effectively.
- Matched needed service of patients to suitably qualified and experienced care workers to provide high-quality service.
Care assistant
Bupa
London, Royal Kensington and Chelsea
2019.11 - 2022.05
- Monitored vital signs of patients for early detection of health complications.
- Administered medication to patients, ensuring proper health management.
- Coordinated with healthcare team to ensure comprehensive patient care.
- Supported daily living activities to improve patient comfort and wellbeing.
- Aided in mobility exercises which resulted in improved physical strength among elderly residents.
- Recorded daily observations accurately to monitor and track resident progress.
Education
NVQ Level 3 - Health and Social care
City & Guilds of London Institute
LondonNVQ Level 2 - Leadership and Team Management
City & Guilds of London Institute
LondonSkills
CQC standards knowledge
Nursing home operations
Dementia care expertise
Care planning
Medication audits
Palliative Care
Syringe driver set up
First Aid trained
Basic Life Support Certification
Incident reporting
Logging controlled drugs
Mental health awareness
Multitasking efficiency
Staff training and induction
Performance Management(1-2-1s and Reviews)
Health and Safety Compliance( COSHH/RIDDOR)
Infection and Prevention Control
Shift Handover Management
Certification
Dementia Interpretation
Functional Skills Level 2 English
Functional Skills Level 2 Maths
Affiliations
- Health and Fitness
- Reading about healthcare, nursing and personal development
Accomplishments
Awarded Team member of the Month for outstanding performance and commitment
Awarded Team member of the Quarter in recogination of excellent team work and service delivery.
Awarded Team Member of the Year for consistently demonstrating exceptional, professionalism and leadership.
References
References available upon request.
Timeline
Care coordinator
Loveday
2022.05 - Current
Care assistant
Bupa
2019.11 - 2022.05
NVQ Level 3 - Health and Social care
City & Guilds of London Institute
NVQ Level 2 - Leadership and Team Management
City & Guilds of London Institute