Shannon Giles
Sunderland,Tyne and Wear
Summary
I am a compassionate Care Coordinator experienced in care package coordination, staff rota planning, and supervision. Supported service users, families, care staff, and external professionals while promoting dignity, independence, and wellbeing. Committed to maintaining high standards of care through effective communication, confidentiality, and risk management.
I have worked in the care sector for 12 years.
Overview
12
12
years of professional experience
Work History
Care Coordinator
Human Support Group
South Shields, Tyne and Wear
07.2024 - Current
- Care coordination and care package management
- Liaised with families and external professionals, including social workers, GPs, and nurses, to coordinate holistic care.
- Established collaborative relationships with commissioning teams, safeguarding teams, and district nurses to uphold service delivery standards.
- Safeguarding and risk management
- Medication and health and safety procedures
- Developed strong relationships with service users and families, providing emotional support and guidance.
- Demonstrated compassion, understanding and good listening skills
- Resolved complaints from patients and families, enhancing overall satisfaction and trust in care services.
- Monitored care practice of individual carers, addressing issues proactively, including reporting and documenting.
- Staff rota planning
- Staff supervisions and appraisals
- Maintained data privacy to protect client information and comply with regulations.
Care Worker
Human Support Group
South Shields, Tyne and Wear
07.2022 - 07.2024
- Administered personal care and assisted with daily living activities to enhance client well-being.
- Supported service users with personal hygiene, maintaining cleanliness, and managing toileting needs to promote dignity and comfort.
- Provided personalised care to service users in their homes, ensuring comfort and support in familiar surroundings.
- Closely monitored service users' physical and mental health, reporting changes or concerns to managers immediately.
- Delivered compassionate service by actively engaging with clients and addressing their needs.
- Responded appropriately to safeguarding incidents and emergencies.
- Used aids and personal equipment to promote service users' mobility.
- Engaged in training and development to improve care skills and knowledge, enhancing overall service delivery.
Care manager
Gertrudes care ltd
Sunderland, Tyne and Wear
01.2021 - 07.2022
- Delivered high-quality, proactive, person-centred care, tailored to specific service user needs.
- Developed and maintained strong relationships with service users, relatives, and local communities to support patient-centred care.
- Managed conflict resolution among staff and clients, enhancing collaboration and satisfaction.
- Coordinated multidisciplinary team meetings to ensure alignment among healthcare professionals and improve care outcomes.
- Facilitated multidisciplinary team meetings to promote effective communication and coordination in patient care..
Field Care Supervisor
Comfort Call
Sunderland, Tyne and Wear
03.2016 - 01.2021
- Developed and implemented care plans tailored to individual service users' needs.
- Liaised with healthcare professionals to discuss patient care plans and medication management.
- Conducted comprehensive risk assessments to identify potential hazards and vulnerabilities.
- Conducted individual and family interviews to assess needs and determine required support services.
- Referred service users to community resources for additional support with housing, transport, or childcare, enhancing their well-being.
- Performed medication reviews to ensure proper dosage and effectiveness, contributing to optimal patient care.
Retail Assistant
B&M Retail
Washington, Tyne and Wear
01.2015 - 01.2016
- Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Kept shelves neat, clean and organised through visual merchandising.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
Education
NVQ Level 3 - Health and social care
Human Support Group
South Shields01-2026
Certificate of Higher Education - Sports coaching and development
Bede College
Sunderland01-2014
GCSEs - GCSE'S
Academy 360
Sunderland01-2013
Skills
- Care coordination
- Medication management
- Risk assessment
- Confidentiality adherence
- CQC standards knowledge
- Infection control protocols
- Moving and handling
- Time management
- User engagement
- Professional boundaries
- Compassion and understanding
- Confidentiality
Hobbies and interests
- I coach a girl's football team from ages 5-11. I started this as I have a big passion in helping people learn new skills and gain confidence.
Timeline
Care Coordinator
Human Support Group
07.2024 - Current
Care Worker
Human Support Group
07.2022 - 07.2024
Care manager
Gertrudes care ltd
01.2021 - 07.2022
Field Care Supervisor
Comfort Call
03.2016 - 01.2021
Retail Assistant
B&M Retail
01.2015 - 01.2016
NVQ Level 3 - Health and social care
Human Support Group
Certificate of Higher Education - Sports coaching and development
Bede College
GCSEs - GCSE'S
Academy 360