Silvia Rodrigues
Leeds
Summary
Professional with expertise in customer care and communication, ensuring compliance with CQC standards and maintaining patient confidentiality. Proven ability to adapt to patient needs while advocating for their rights, enhancing overall healthcare delivery. Strong knowledge of safeguarding practices and ethical considerations in healthcare settings.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Care coordinator
Caremark
Leeds, West Yokshire
10.2024 - Current
- Handle confidential information respecting privacy laws and regulations.
- Implement protocols to enhance team efficiency.
- Monitor changes in patients' conditions, adjusting care plans as necessary.
- Ensure compliance with health and safety regulations, maintaining a safe working environment.
- Communicate effectively with patients to improve understanding and satisfaction.
- Advocate on behalf of patients, protecting their rights and dignity.
- Collaborate with healthcare professionals to develop comprehensive patient treatment plans.
- Manage staff rotas for optimal coverage during peak periods.
- Maintain detailed records to ensure accurate documentation.
- Respond efficiently to day-to-day changes in care and support packages.
- Liaise with various healthcare professionals, social workers, and case managers to deliver the highest level of care to service users.
- Promote individual wellbeing, verifying service users are safeguarded against abuse and neglect.
Care assistant/Dementia support worker
Orchard Care Homes
01.2023 - 10.2024
- Currently working in a healthcare environment supporting elderly people living with dementia, helping them with daily activities including personal care. The role taught me how to develop my communication skills, teamwork, and on day to day I am learning on how to deliver high quality care.
- Assisted in daily living activities for enhanced patient comfort.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Collaborated with healthcare team for effective patient care delivery.
- Encouraged independence among patients whilst assisting them with tasks.
- Provided emotional support to patients, improving their mental wellbeing.
Retail assistant
Primark
10.2016 - 01.2023
- Working in a busy face to face retail environment, serving customers, taking cash & card payments on electronic cash register, replenishing stock, always keeping store clean and tidy, and helping customers with any queries.
Education
Higher National Diploma - Healthcare Management, Level 5
Global Banking School with partnership with Pearson
Leeds 09.2023 - 07.2024
Higher National Certificate - Healthcare Management, Level 4
Global Banking School with partnership with Pearson
Leeds 09.2022 - 07.2023
NVQ - Level 3 - Health and Social Care
Northampton College
01.2008 - 01.2009
Skills
- Customer care excellence
- Organizational flexibility
- Effective communication
- CQC compliance
- Ethical awareness
- Adaptability to patient needs
- Patient rights advocacy
- Safeguarding knowledge
- CQC standards knowledge
- Patient confidentiality
- Compassion and understanding
References
References Available on request
Timeline
Care coordinator
Caremark
10.2024 - Current
Higher National Diploma - Healthcare Management, Level 5
Global Banking School with partnership with Pearson
09.2023 - 07.2024
Care assistant/Dementia support worker
Orchard Care Homes
01.2023 - 10.2024
Higher National Certificate - Healthcare Management, Level 4
Global Banking School with partnership with Pearson
09.2022 - 07.2023
Retail assistant
Primark
10.2016 - 01.2023
NVQ - Level 3 - Health and Social Care
Northampton College
01.2008 - 01.2009