Summary
Overview
Work history
Education
Skills
Certification
References
Accomplishments
Timeline
Generic

Victoria Ohui AKWETEY

Walsall,United Kingdom

Summary

Dedicated healthcare professional with extensive expertise in service user care and support, including bathing, feeding, and mobility assistance. Demonstrates a strong understanding of infection control and hygiene standards, complemented by effective communication and interpersonal skills. Proven ability to observe and report changes in service users’ conditions while maintaining meticulous record-keeping and documentation. Skilled in team collaboration within healthcare environments, ensuring compliance with CQC standards through medication administration audits and safeguarding procedures. Adept at drawing and updating care plans, completing staff supervision, coordinating services, and processing NHS referrals. Committed to compassionate care with a focus on individualised support plans, emotional resilience, and conflict resolution in care settings.

Overview

2
2
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification

Work history

Care coordinator

SELECT LIFESTYLE LIMITED
06.2024 - 08.2025
  • Provides compassionate care and assistance to service users with daily living activities, including personal hygiene, meal assistance, and mobility.
  • Monitors service users physical and emotional well-being, promptly reporting any changes to the manager.
  • Maintains a clean, safe, and organized environment in compliance with infection control policies.
  • Supports service users in maintaining independence and dignity while addressing individual needs.
  • Collaborates with multidisciplinary teams to deliver tailored care plans for service users.
  • Ordering and tracking service users’ medication ensuring that service users have enough medication for their next cycle
  • Completing weekly audits
  • Develop service users care plans and collaborating with clients’ families and healthcare professionals.
  • Reviewing and updating care plans regularly based on service users progress and changing needs.
  • Arrange and schedule medical appointments, therapies and follow ups.
  • Offer emotional support to clients
  • Maintain accurate confidential records such as care plans
  • Ensure the service compliance with regulations and policies
  • Complete all checks on all service
  • Complete supervision and return to work
  • Educate staff on system updates and new changes
  • Liaised with family members by providing regular updates on patient progress.
  • Prioritised tasks efficiently, managing time effectively.
  • Conducted risk assessments regularly, minimising potential hazards in the work setting.
  • Assessed patient needs to develop individualised care plans.
  • Implemented protocols to enhance team efficiency.
  • Handled emergency situations calmly, ensuring the safety of all involved.
  • Managed staff rotas for optimal coverage during peak periods.
  • Cultivated positive relationships with multidisciplinary teams to improve patient care.
  • Coordinated care plans for improved patient outcomes.
  • Handled sensitive information confidentially, respecting privacy laws and regulations.
  • Organised appointments with specialists to facilitate timely medical intervention.
  • Provided mental health support to service users, as well as signposting community resources and local charities.
  • Supported integration of service users back into community life to maximise successful transition rate.
  • Liaised with families and caregivers to develop balanced rehabilitation programmes.
  • Partnered with external support networks to deliver holistic client care.
  • Attended regular training and supervision workshops for improved service user support.
  • Built positive, productive client relationships for enhanced social support.
  • Used assessment findings to action necessary care plan adaptations.
  • Promoted independence and positive wellbeing when working with vulnerable adults and children.
  • Worked with recruitment personnel to provide sufficient current and future staffing levels.
  • Created a safe environment for staff and service users, ensuring compliance with infection prevention policies across all tasks.

WAREHOUSE OPERATIVE

GB RECRUITMENT SERVICES UK
Lidl Walsall
04.2024 - 06.2024
  • Scan items with a handheld scanner as they leave and enter the warehouse
  • Sort inventory after scanning
  • Update inventory information on data base
  • Perform administrative tasks as needed.
  • Checked invoices against delivered items to ensure accuracy in record keeping.
  • Sorted materials into appropriate areas for easy access and organisation.
  • Loaded and unloaded delivery vehicles, ensured safe transport of goods.
  • Reduced damages with careful handling and storage of fragile items.

EXAM INVIGILATOR

FIRST FOR EDUCATION
03.2024 - 06.2024
  • Monitoring students to ensure that there is no malpractice during the exam.
  • Distributing stationary and exam papers to the students.
  • Ensuring that exam conditions are adhered to at all times.
  • Preparing the exam hall and other exam rooms to ensure that it meets requirements.
  • Providing support where necessary should an emergency arise e.g. sick student, fire evacuation.
  • Answering any queries that a student may have about the exam.
  • Collected completed scripts after each examination, maintaining orderliness and preventing loss of papers.
  • Increased student comfort during exams by addressing queries in a timely manner.
  • Enhanced test security by ensuring strict adherence to exam rules and regulations.
  • Prepared desks with correct exam papers and accompanying tools.
  • Minimised exam disruptions by handling student queries in quiet, unobtrusive manner.
  • Upheld strict exam conditions in line with up-to-date regulations.
  • Guaranteed exam room functionality, fixing issues promptly and thoroughly.
  • Announced times at periodic intervals as necessary.
  • Answered student questions in line with strict protocols.

CLEANER

CBW STAFFING SOLUTION
Cannock
02.2024 - 06.2024
  • Performed daily cleaning tasks, including sweeping, mopping, vacuuming, and dusting, to maintain a clean and hygienic environment.
  • Sanitized high-touch surfaces, restrooms, and communal areas to ensure compliance with health and safety standards.
  • Managed waste disposal, recycling, and restocking of cleaning supplies.
  • Operated and maintained cleaning equipment, such as floor polishers and vacuum cleaners.
  • Identified and reported maintenance issues to the appropriate personnel.
  • Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
  • Kept communal areas tidy and well-organised for optimal functionality.
  • Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
  • Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
  • Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
  • Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
  • Employed the use of power washers, carpet cleaners and buffers to produce excellent results in large spaces like school halls or offices buildings.
  • Performed routine checks on cleaning supplies inventory to avoid running out of key items.

Education

B.A - Political Science and Geography Education

University of Education, Winneba

GCSE -

Krobo Girls’ Senior High School
Ghana
10.2015 - 10.2018

Healthcare administration Exellence - Healthcare administration Exellence

Alison
united kingdom
02.2025 - 02.2025

Skills

  • Service users care and support (eg, bathing, feeding, mobility assistance)
  • Strong understanding of infection control and hygiene standards
  • Observing and reporting changes in service users’ conditions
  • Effective communication and interpersonal skills
  • Team collaboration in healthcare environments
  • Record-keeping and documentation
  • Empathy, patience, and emotional resilience
  • Completion of weekly audit and monthly report
  • Drawing and updating of care plans
  • Problem solving abilities
  • Attention to details
  • Confident in medication administration
  • Completing staff supervision and return to work
  • Coordinating of the services
  • Multitasking efficiency
  • Safeguarding procedures knowledge
  • Knowledge of cqc standards
  • Service user rapport building
  • Medication administration audits
  • CQC compliance
  • CQC standards compliance
  • On-call rota coverage
  • Compassionate care
  • Compassion and understanding
  • Individual care and support plans
  • Care management software
  • Record-keeping
  • Infection control protocols
  • Emotional support
  • Medication management
  • Care plan development
  • Risk assessment
  • Time management
  • Team collaboration
  • Record keeping

Certification

  • Healthcare Administration Excellence – [Alison Education Company], [2025]
  • Care Certificate
  • [Mandatory Care Training, Flexebee] – [2025]
  • [Mandatory Care Training, Flexebee] – [2024]

References

Available upon request.

Accomplishments

Company Name: Select Lifestyles Limited

Job Tittle: Support Worker

Year: January 2025

Recognized as Employee of the month

Timeline

Healthcare administration Exellence - Healthcare administration Exellence

Alison
02.2025 - 02.2025

Care coordinator

SELECT LIFESTYLE LIMITED
06.2024 - 08.2025

WAREHOUSE OPERATIVE

GB RECRUITMENT SERVICES UK
04.2024 - 06.2024

EXAM INVIGILATOR

FIRST FOR EDUCATION
03.2024 - 06.2024

CLEANER

CBW STAFFING SOLUTION
02.2024 - 06.2024

GCSE -

Krobo Girls’ Senior High School
10.2015 - 10.2018

B.A - Political Science and Geography Education

University of Education, Winneba

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Victoria Ohui AKWETEY