Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Mahnaz Hussain

Birmingham,uk

Summary

Professional with strong decision-making leadership and team management skills. Demonstrated success in improving customer satisfaction through effective communication and proactive service strategies. Expertise in conflict resolution and team motivation, fostering collaboration and achieving organizational goals.

Overview

23
23
years of professional experience
3
3
years of post-secondary education

Work history

Deputy manager

Chelmsford College. Dovedale Nursery
Chelmsford, Essex
2005.09 - 2025.12
  • Managed daily activities to ensure effective nursery operations.
  • Ensured smooth nursery operations in manager's absence.
  • Supervised team members to improve task efficiency and foster collaboration.
  • Facilitated staff professional development through tailored training and support.
  • Addressed parent complaints with empathy, ensuring resolution and maintaining trust.
  • Investigated staff morale issues, providing necessary support and guidance.
  • Conducted regular health and safety checks to maintain a safe environment.
  • Developed nutritional menus for children and coordinated food delivery orders.

Retail assistant

Farmfoods
Chelmsford, Essex
2003.01 - 2010.08
  • Provided customer service by answering queries and delivering product information, enhancing customer experience.
  • Guided customers in locating specific items, improving overall satisfaction..
  • Handled cash register operations efficiently, minimising queue lengths at checkouts.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
  • Maintained clean shop floor, promoting a welcoming environment.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Rotated stock periodically, reducing instances of expired or outdated inventory.
  • Updated product labelling and pricing to reflect discounts and offers.

Education

NVQ Level 3 - childcare and education

Chelmsford College
Chelmsford
2003.09 - 2005.07

NVQ Level 2 - health and social care

chelmsford colleges
Chelmsford, Essex
2002.09 - 2003.07

Skills

  • Decision-Making competence
  • Leadership excellence
  • Team Leadership
  • Time and task organisation
  • Proactive communication
  • Customer Service
  • Customer relations
  • Team motivation
  • Conflict resolution
  • Initiative taking

Affiliations

  • i enjoy in my spare time doing arts and crafts gardening, baking and nature walks

References

References available upon request.

Timeline

Deputy manager

Chelmsford College. Dovedale Nursery
2005.09 - 2025.12

NVQ Level 3 - childcare and education

Chelmsford College
2003.09 - 2005.07

Retail assistant

Farmfoods
2003.01 - 2010.08

NVQ Level 2 - health and social care

chelmsford colleges
2002.09 - 2003.07
Mahnaz Hussain