Professional with strong decision-making leadership and team management skills. Demonstrated success in improving customer satisfaction through effective communication and proactive service strategies. Expertise in conflict resolution and team motivation, fostering collaboration and achieving organizational goals.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work history
Deputy manager
Chelmsford College. Dovedale Nursery
Chelmsford, Essex
2005.09 - 2025.12
Managed daily activities to ensure effective nursery operations.
Ensured smooth nursery operations in manager's absence.
Supervised team members to improve task efficiency and foster collaboration.
Facilitated staff professional development through tailored training and support.
Addressed parent complaints with empathy, ensuring resolution and maintaining trust.
Investigated staff morale issues, providing necessary support and guidance.
Conducted regular health and safety checks to maintain a safe environment.
Developed nutritional menus for children and coordinated food delivery orders.
Retail assistant
Farmfoods
Chelmsford, Essex
2003.01 - 2010.08
Provided customer service by answering queries and delivering product information, enhancing customer experience.
Guided customers in locating specific items, improving overall satisfaction..
Handled cash register operations efficiently, minimising queue lengths at checkouts.
Operated cash registers with accuracy and processed cash and card transactions.
Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
Maintained clean shop floor, promoting a welcoming environment.
Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Rotated stock periodically, reducing instances of expired or outdated inventory.
Updated product labelling and pricing to reflect discounts and offers.
Education
NVQ Level 3 - childcare and education
Chelmsford College
Chelmsford
2003.09 - 2005.07
NVQ Level 2 - health and social care
chelmsford colleges
Chelmsford, Essex
2002.09 - 2003.07
Skills
Decision-Making competence
Leadership excellence
Team Leadership
Time and task organisation
Proactive communication
Customer Service
Customer relations
Team motivation
Conflict resolution
Initiative taking
Affiliations
i enjoy in my spare time doing arts and crafts gardening, baking and nature walks