Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madhandeep Manda

LONDON

Summary

A Reliable Shift Manager with 4 Months of Experience successfully leading teams of up to 8 employees. Skilled in resolving customer issues and optimizing operations, I bring a strong business and customer-focused mindset to every task. With extensive experience in the retail sector, I approach challenges with a positive and confident attitude, consistently delivering results.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Manager

Burger King
04.2023 - Current
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Scheduled staff to establish adequate coverage during peak business hours.

Team Lead

Off Licence
09.2022 - 09.2024


  • Working at an off-license provided valuable experience in customer service, stock management, and handling money.
  • Responsible for the day-to-day running of the store, ensuring operations run smoothly.
  • managing money within the tills.

Team Member

Leonardo
09.2022 - 04.2023
  • Hotel operations & delivering exceptional guests experience.
  • Skilled in staff supervision, Operations Management & customer service.
  • Strong leadership abilities combined with a passion form providing memorable hospitality experiences.

Education

MBA - Business Analytics

University of East London
London, United Kingdom
01-2024

Skills

    Leadership

    Time Management

    Professional Communication skills

    Multitasking

    Customer Relations

    Problem-solving

    Decision Making

    Team Work

    Cash Handling

    Staff Training & Scheduling

Certification

  • Employee of the week
  • Employee of the month
  • Employee of the period
  • Best customer service

Timeline

Shift Manager

Burger King
04.2023 - Current

Team Lead

Off Licence
09.2022 - 09.2024

Team Member

Leonardo
09.2022 - 04.2023

MBA - Business Analytics

University of East London

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Madhandeep Manda