Madeleine Smith
Cheadle Hulme
Summary
I am a young and ambitious personable individual who has acquired a broad and knowledgable skillset from my customer service rolls. I would like to incorporate my creative flair into the next opportunity that will allow me to both utilise my current abilities and expertise as well as up-skill and further my capabilities. With hands-on experience in delivering exceptional service and understanding client needs, I bring a unique perspective to design that prioritises functionality and personalised solutions. My positive and upbeat attitude allows me to easily integrate myself in teams, improve moral and set a standard for a productive and enjoyable work ethic.
Overview
4
4
years of professional experience
Work history
Customer Service Advisor
Simon Jersey
Cheadle Hulme
04.2025 - Current
- Assisted customers in resolving inquiries and issues regarding product selection and order status.
- Delivered exceptional service by addressing customer concerns promptly and professionally.
- Collaborated with business development managers to contact and place orders for their customers.
- Managed personalised items that were requested via the website.
- Used Prima within my job to place orders and manage them such as update, cancel and track the shipments.
- Trained new employees on customer service protocols and effective communication techniques.
- Assisted customers in product selection to boost sales.
- Trained in Zendesk and Salesforce.
Trainee Merchandiser
Sosandar
Wilmslow
10.2024 - 12.2024
- Liaised with finance department to monitor and ensure supplier payment were made/received.
- Assisted in negotiating terms with suppliers, securing cost-effective purchasing agreements for the company.
- Supported the customer service team in handling queries related to merchandise, enhancing shopper experience.
- Collaborated with buying teams and garment teams to ensure items were up to standard and being shipped on time to meet deadlines for Sosandar and partners.
- Managed supplier relations, scheduling deliveries and resolving issues to maintain smooth supply chain operations.
- Offered ad hoc assistance by amending/updating Excel sheets to keep everything up to date.
- Raised/amended purchase orders and sent to suppliers to meet their deadlines of production.
- Developed strong relationships with vendors to ensure timely delivery of merchandise.
Customer Services Advisor
Sosandar
Wilmslow, Cheshire
04.2024 - 08.2024
- Took ownership of customer issues and was a point of contact for all enquiries related and limited to returns, faults and payment issues.
- Troubleshooted problems and drove resolutions maintaining a customer first attitude with the aim of providing the best possible experience.
- Escalated unresolved issues to the relevant departments.
- Collected prompt and accurate customer feedback.
- Utilised Magento in order to find relevant order information such as address, payment method and invoice.
- Navigated customer emails and live chat through Zendesk.
Customer Assistant
Marks & Spencer
Handforth, Cheshire
11.2021 - 12.2023
- Proactively engaged with customers to understand support their needs.
- Made recommendations and delivered service throughout their visit to the store.
- Helped to continuously improve the business by acting as the voice of the customers.
- Coordinated duties for the wider team.
- Supported in areas and departments where extra help was needed as and when.
- Ensured customer satisfaction by providing timely and sufficient support whilst maintaining a high level of professionalism.
- Visual Merchandising, dressing mannequins and organising shop floor layout to match standard and monthly pack design.
- Managing stock and making sure only stock items are being displayed.
- Created impactful window displays.
- Trend Analysis-keeping up-to-date with latest trends.
- Product placement-strategically placing products on the shop floor to attract customer attention and encourage sales.
Education
A-Levels - English Language
Wilmslow High School
Wilmslow, CHEA-Levels - Textiles
Wilmslow High School
Wilmslow, CHEA-Levels BTEC - Enterprise and Entrepreneurship
Wilmslow High School
Wilmslow, CHESkills
- Magento (CRM) and Zendesk
- Priam
- Prima
- Salesforce
- Excel
- Trend identification
- Customer service excellence
- Visual merchandising
- Keen eye for detail
- Organisation and planning
- Communication and time management
- Interpersonal skills and confidence
- Advanced product knowledge
- Upselling and cross-selling
- Full clean UK driving license
- Live chat handling
HOBBIES AND INTERESTS
Fashion, Travel, Beauty, Photography
Timeline
Customer Service Advisor
Simon Jersey
04.2025 - Current
Trainee Merchandiser
Sosandar
10.2024 - 12.2024
Customer Services Advisor
Sosandar
04.2024 - 08.2024
Customer Assistant
Marks & Spencer
11.2021 - 12.2023
A-Levels - English Language
Wilmslow High School
A-Levels - Textiles
Wilmslow High School
A-Levels BTEC - Enterprise and Entrepreneurship
Wilmslow High School