Endri Kadrija
Customer Service Advisor
Enfield
Summary
Customer service professional with over 10 years of experience in handling customer communications through email, chat, and phone. Known for strong problem-solving abilities and a commitment to delivering high-quality support. Adept at collaborating with internal teams to resolve issues and enhance customer satisfaction. Seeking to contribute my skills and experience to a dynamic and innovative company. Successful [Job Title] with [Number] years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Customer Service Advisor
Laundry Heap
London
07.2022 - Current
- Managed customer communications through email, chat, and phone, ensuring high-quality support and satisfaction.
- Troubleshot and resolved customer issues, collaborating with internal teams for timely resolutions.
- Provided detailed information about services and assisted customers with their inquiries.
- Maintained high levels of customer satisfaction and contributed to a positive team environment.
- Tracked orders and processed refunds for new and existing customers.
- Recorded customer communications to maintain proper documentation.
Patient Coordinator
Lyphe Group
London
05.2021 - 06.2022
- Handled customer communications through email, chat, and phone calls.
- Investigated and resolved customer-reported issues, coordinating with engineering for resolutions.
- Collected and shared user feedback with product teams to improve service
- Worked closely with sales, customer success, and account management teams.
- Recorded sufficient patient information during booking appointments.
- Monitored and reported problems in appointment systems to management.
- Explained practice arrangements and formal requirements to new patients.
Customer Service Advisor
Just Eat
London
06.2016 - 04.2020
- Addressed customer inquiries and complaints via phone, email, and live chat, achieving a 90% first-contact resolution rate.
- Provided detailed product knowledge and support, contributing to high customer satisfaction.
- Conducted administrative tasks, including data entry and report generation.
- Tracked orders and processed refunds for new and existing customers.
- Troubleshot glitches and provided techniques to smooth workflow for customers.
Customer Service Advisor
Servicing Stop
Enfield
01.2013 - 05.2016
- Resolved customer queries and technical issues through various communication channels.
- Supported customers in making informed purchasing decisions.
- Managed administrative duties, including data entry and report generation.
Education
Diploma of Higher Education - Marketing
Westminster, Kingsway
09.2011 - 06.2013
Skills
Expertise in customer support and issue resolution
undefinedTimeline
Customer Service Advisor
Laundry Heap
07.2022 - Current
Patient Coordinator
Lyphe Group
05.2021 - 06.2022
Customer Service Advisor
Just Eat
06.2016 - 04.2020
Customer Service Advisor
Servicing Stop
01.2013 - 05.2016
Diploma of Higher Education - Marketing
Westminster, Kingsway
09.2011 - 06.2013
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