Elizabeth Richardson

Daily Duties

• Support customers by resolving inquiries and addressing concerns
• Maintained comprehensive knowledge of products and helped guide customers through purchasing decisions
• Handled customer complaints with empathy and professionalism, ensuring satisfactory resolutions within company SLA
• Engaged with customers through various channels, including phone, email, and live chat
• Received inbound sales and service calls
• Processed post order
• Back orders and manual verifications on Big Commerce
• Called customers to resolve issues
• Responded to Trustpilot customer reviews
• Processed returns paperwork
• Liaised with Couriers to resolve lost/damaged parcels
• Assisted in training new team members

I was also key support in the absence of the CS Manager:

• Process refund batches
• Returns/stock queries
• Submitting daily reports
• Overseeing general running of department
• Opening and close down of building

• During the Covid 19 Pandemic I took this varied and rewarding role and this included, but was not limited to the following:
• Client Support over telephone
• Ensuring that clients needs are being met
• Escalating when required i.e for potential safeguarding issues
• Offering reassurance and a friendly ear in a very uncertain time

• Opening for service
• Ensuring the smooth running of the shift
• Taking orders, dealing with enquiries/bookings and complaints
• Use of POS system
• Training of new staff
• Receiving deliveries
• Cash Handling: Including end of day banking
• Stock Checking/ordering/replenishing
• Raising issues with owner and escalating when required
• Closing down after service and securing the building

• Assisting with business launch
• Creating pricing offers and menus for services
• Installation and use of POS/Back Office System
• Greeting customers
• Taking calls/Handling customer enquiries
• Tours of facilities and instruction on use of equipment
• Stock Checking
• Gathering and Inputting customer Data whilst following GDPR
• Cash handling and Daily Banking
• Open and Close of Business
• Key holder

• Full Time Mum to 5 and Carer to my Son