Summary
Overview
Work history
Education
Skills
Hobbies
Timeline
Generic

Madeleine Luxmoore

Bolney,West Sussex

Summary

I'm a hard working and committed individual who approaches all
task with a positive attitude. I am confident, motivated, and good
at working both in teams and individually. When working in a team
I show strong leadership characteristics and will happily take a
leadership role to ensure the project is completed to the highest
standard.
I am a very sociable person who always looks to bring out the
best in those around me. I'm sure I will be a very valuable member
of your team and can't wait to meet you.

Overview

7
7
years of professional experience

Work history

Customer Service Advisor

Harts Furniture
Derby, West Midlands
03.2023 - Current
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Offered detailed advice on products.
  • Handle logistics with the deliveries to customers
  • Offered prompt solutions to maintain customer satisfaction.
  • Tracked orders and processed refunds for new and existing customers.
  • Scheduled customer appointments and sent reminders to maintain active schedule.
  • Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction.
  • Pack orders when required and ensure stock is maintained and properly stocked.

Team leader

Bear Coffee
Derby, West Midlands
11.2022 - 02.2024
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Led shifts and motivated team to drive sales.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Displayed and restocked merchandise by following brand guidelines.

Bartender

The Royal Oak
Wineham, West Sussex
07.2023 - 09.2023
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Provided efficient food and drinks service for high levels of customer satisfaction.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Followed both opening and closing procedures.

Customer Service Advisor

First2Protect
Exeter, Devon
06.2021 - 07.2022
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback through reviews online.
  • Offered detailed advice on the insurance policies
  • Adhered strictly to policies and procedures for continued company compliance. Took regular examination to consolidate my knowledge.
  • Offered prompt solutions to maintain customer satisfaction.

Customer Service Assistant

Tesco
Crediton , Devon
11.2016 - 04.2021
  • Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Education

Btec - SPORT

Petroc college
Devon
09/2017 - 06/2019

GCSEs - 12 GCSE grade A-C English B Maths C Science B

Chulmleigh Community College
Devon
09/2011 - 06/2016

Physiotherpay

University of Bradford
Bradford

Skills

  • Lead management
  • First Aider
  • Cash Handling
  • Self-confident
  • customer service
  • sales
  • complaint management

Hobbies

- Rugby 

- First aid

- Baking 

Timeline

Bartender

The Royal Oak
07.2023 - 09.2023

Customer Service Advisor

Harts Furniture
03.2023 - Current

Team leader

Bear Coffee
11.2022 - 02.2024

Customer Service Advisor

First2Protect
06.2021 - 07.2022

Customer Service Assistant

Tesco
11.2016 - 04.2021

Btec - SPORT

Petroc college
09/2017 - 06/2019

GCSEs - 12 GCSE grade A-C English B Maths C Science B

Chulmleigh Community College
09/2011 - 06/2016

Physiotherpay

University of Bradford

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Madeleine Luxmoore