Kitty Xaba

• Offered prompt solutions to maintain customer satisfaction.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Offered detailed advice on product and service benefits.
• Participated in staff meetings to discuss new developments.
• I went through a Team Leader training within the company which meant taking on leadership responsibilities like handling meetings, setting targets for a team, managing individuals annual leave, monitor team performances and setting targets and reviewing them on a weekly basis, delegating tasks and much more.
• Also temporarily did interviews in the company whilst the business was hiring, I was trusted to make decisions in the interview process and keep everything documented.
• I was offered the opportunity to partner with our Learning and Development Specialist which meant once an individual is hired, I am tasked with training and coaching them for 10 days, keeping attendance records, allocating leaves if necessary and making sure they are comfortable with the job, maintaining proper documentation whilst reporting to my line manager on a daily basis.

• Hermes ) Day + Night shift
• Operated handheld scanners and used automated order screens to ensure order picking accuracy and that inventory was managed accurately
• Accurately processed orders within set deadlines
• Reported any faults, breakdowns and damages to mangers in order to keep operations running smoothly
• Ensured safe and clean working environment, safeguarding colleagues from potential hazards or injury.
• Completed work following safety rules for best working practices.

• Performed detailed checks to monitor missing or damaged items from orders and improve the accuracy of inventory accounting
• Diligently followed all safety protocols, especially when moving large packages and using heavy equipment
• Prepared orders by processing requests and supply orders, pulled materials, packed boxes and placed orders in delivery area to drive productivity.
• Cleaned and tidied work areas to meet inspection requirements.
• Completed work following safety rules for best working practices.

• As a waitress I have many responsibilities and it is very challenging but It is benefiting me in many ways, some of the responsibilities I have are; Greet and escort customers to their tables, Present menu and provide detailed information when asked (e.g
• About portions, ingredients or potential food allergies)
• Prepare tables by setting up linens, silverware and glasses and to make sure I have taken the accurate food and drink orders using a POS ordering software,order slips or by memorization which is a strong skill of mine
• Communicate order details to the Kitchen staff which is very important because it demonstrates team work and to be certain that the order is right
• Check dishes and kitchenware for cleanliness and presentation and report any problems to avoid any complains and arrange table settings and maintain a tidy dining area to satisfy customers
• Last but not least deliver checks and collect bill payments and carry dirty plates, glasses and silverware to kitchen for cleaning to the kitchen staff.

• Use computers for various applications, such as database management or word processing
• Answer telephones and provide callers with information, take messages or transfer calls to the appropriate individuals
• Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure that accounts are balanced
• Create, maintain and enter information into databases
• Operate office equipment, such as fax machines, copiers or phone systems, and arrange for repairs when equipment malfunctions
• Greet visitors or callers and handle their enquiries, or direct them to the appropriate people according to their requirements.

Business Studies *C

Music *D

Performing Arts *C

Geography *C

RE *B

English Language *C

English Literature *C

Biology *C

Chemistry *D

Physics *E