Christian Stan
Wolverhampton
Summary
Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements Experienced professional with focus on customer service and satisfaction. Capable of resolving issues promptly and fostering positive client relationships through strong communication and problem-solving skills. Committed to enhancing customer experiences by providing tailored support and maintaining high service standards.
Overview
5
5
years of professional experience
Work history
Customer service advisor
NatWest Bank
Birmingham, West Midlands
07.2022 - 10.2025
- Taking Inbound calls from customers handling their requests with knowledgeable and support
- Strengthened client relationships with clear communication and problem-solving skills.
- Handled high volume of calls daily for faster issue resolution.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Implemented new protocols for efficient complaint management.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
Customer service representative
Barclays Bank
Birmingham, West Midlands
03.2021 - 06.2022
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Prepared necessary forms to complete transactions.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
Education
Higher National Diploma - Busniess Management HND
Global Banking School
Birmingham, West MidlandsSkills
- Call centre experience
- Customer care expertise
- Customer account management
- Customer needs analysis
- Complaint handling
- Complaint resolution
- Data analysis
- Process improvement
- Resilience under pressure
- Physical stamina
- Positive attitude
- Active listening
- Patience maintaining
- Product knowledge
- Account management
- Data verification procedures
- Lead management
- Office 365 usage
- Problem-solving
- Microsoft Office
- Process Improvement
Additional Information
Fully flexible with work location as hold a full driving licence and reliable transport, ensuring consistent punctuality and availability.
Timeline
Customer service advisor
NatWest Bank
07.2022 - 10.2025
Customer service representative
Barclays Bank
03.2021 - 06.2022
Higher National Diploma - Busniess Management HND
Global Banking School