Maddison Hardy
Sleaford,Lincs
Summary
Dedicated and reliable professional with over five years' experience in hospitality, including three years in a management role within a successful family business. Experienced in leading a team, solving problems, making sound decisions and maintaining high standards in a fast-paced environment. Confident using IT systems, handling sensitive information and communicating effectively with a wide range of people. Recognised for being organised, approachable and resilient, with a strong work ethic and a commitment to delivering excellent service. Following the sale of the family business, I am now seeking a long-term career within His Majesty's Prison and Probation Service, where I can apply my transferable skills while continuing to learn and develop.
Overview
6
6
years of professional experience
Work history
Restaurant & Bar Manager
The Barge & Bottle
Sleaford, Lincs
2023.06 - 2026.02
- Led team to foster collaboration, motivating staff and enhancing workplace morale.
- Trained and supervised new staff, guiding their inductions and development to maintain professional standards.
- Managed staff rotas and shifts, ensuring smooth daily operations and adequate coverage during busy periods.
- Delivered excellent service to a diverse range of customers, responding to enquiries and concerns professionally and efficiently.
- Cultivated trusting relationships with regular customers and community members, enhancing the welcoming atmosphere.
- De-escalated challenging situations calmly and professionally, using strong conflict-resolution skills to maintain staff morale and positive outcomes.
- Resolved operational issues swiftly, addressing supply, scheduling and service challenges to maintain quality standards.
- Ensured full compliance with licensing laws and health and safety regulations.
Team Member
The Barge & Bottle
Sleaford, Lincs
2020.01 - 2023.06
- Provided high-quality customer service by resolving queries and complaints professionally, contributing to enhanced customer satisfaction.
- Adapted to changing demands during peak-service times, employing decision-making skills and attention to detail to ensure efficient service delivery.
- Demonstrated reliability and effective time management, ensuring tasks were completed accurately and within timeframes.
- Supported daily bar and restaurant operations, including opening and closing procedures, security checks, and end-of-day finance reconciliation.
Education
GCSEs - Mathematics, English (Literature, Language and Speaking), Science, Hospitality & Catering, Geography, Religious Education, Art Studies
St George's Academy
SleafordSkills
- IT skills (Microsoft Office, email, booking systems)
- Communication and customer service
- Conflict resolution and problem solving
- Decision making
- Ability to work under pressure
- Team collaboration
- Adaptability and resilience
- Detail orientation
- Self-motivation
- Positive attitude
Additional Information:
I hold a full UK driving licence and have access to my own transport, with the flexibility and willingness to travel when required. I am committed to developing a long-term career within the public sector and am keen to continue learning, undertake further training and develop new skills. Outside of work, I enjoy walking and hiking, allowing me to explore the outdoors while maintaining an active lifestyle. I have also recently taken up running as a personal challenge, which has helped me develop further discipline, resilience and motivation through setting and achieving personal goals. I value continuous self-improvement and maintaining a healthy work-life balance, which supports my ability to remain focused, adaptable and committed in my professional life.
Timeline
Restaurant & Bar Manager
The Barge & Bottle
2023.06 - 2026.02
Team Member
The Barge & Bottle
2020.01 - 2023.06
GCSEs - Mathematics, English (Literature, Language and Speaking), Science, Hospitality & Catering, Geography, Religious Education, Art Studies
St George's Academy