Rumaysa Ahmad
Summary
Personable individual with strong organisational skills and passion for delivering exceptional customer service with a Law degree and over three years' experience supporting busy offices in legal, hospitality, and customer facing environments. Proficient in managing administrative tasks and facilitating smooth communication between clients and staff. Confident in using CRM systems, Microsoft Office, and booking platforms. My legal background has strengthened my attention to detail and understanding of confidentiality. Dedicated to creating welcoming environment that enhances client satisfaction and supports business growth. Ready to use and develop organisational, interpersonal, and communication skills in a sales administrator role.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Restaurant hostess
Aubaine
2023.05 - Current
- Distributed menus upon arrival of customers
- Managing bookings
- Assisted in menu design discussions, adding valuable inputs from customer feedback.
- Responded promptly to phone calls and emails for efficient communication flow.
- Facilitated customer inquiries, resulting in improved guest experience.
- Trained new employees on protocols and procedures, increasing team efficiency.
Administration receptionist
KK Partners Ltd
2021.10 - 2024.11
- Coordinated appointments for seamless scheduling of meetings.
- Processed incoming mail with discretion and confidentiality.
- Composed correspondence on behalf of management staff, demonstrating strong written communication skills.
Shift supervisor
La Plata Steakhouse
2022.12 - 2023.05
- Monitored cash registers and transactions, reducing instances of financial discrepancies.
- Provided constructive feedback to employees, fostering professional growth and development.
- Maintained high cleanliness standards across all work areas; promoted hygienic practices amongst staff members.
Beauty assistant
GLO Beauty
2018.08 - 2020.09
- Scheduled appointments efficiently
- Carried out daily inventory checks; ensured ample stock levels were always maintained.
- Boosted product sales for higher profits through effective product demonstrations.
- Handled cash transactions accurately, maintaining financial integrity of the salon.
Education
LLB (Hons) Law - Law
University of Roehampton
London 2021.09 - 2024.05
Skills
TECHNICAL:
- CRM and booking systems - experienced with appointment scheduling platforms and customer management systems
- Email and diary management - efficient at managing inboxes, booking meetings, and coordinating calendars
- Microsoft office suite - proficient in word, excel, outlook (scheduling, correspondence, data entry)
STRATEGY DEVELOPMENT:
- Operational efficiency - streamlined front desk and admin workflows to improve daily business operations
- Prioritisation and Time management - able to balance multiple tasks while meeting deadlines and service standards
- Conflict resolution - skilled at calmly resolving customer issues and adapting under pressure
PERSONAL ATTRIBUTES:
- Dependable and committed - consistently trusted with responsibilities in customer-facing and administrative roles
- Strong work ethic - punctual, dedicated, and willing to take on new challenges to support team success
- Interpersonal communication - able to communicate clearly and professionally with clients
- Adaptable and proactive learner - adjusts easily to new systems, work environments, and team dynamics
- Detail-orientated - maintains accuracy when managing documents, bookings, and client information
- Team-orientated - works collaboratively with colleagues to ensure smooth operations
Affiliations
- Personal fitness, travelling, psychology studies, volunteering.
References
References available upon request.
Timeline
Restaurant hostess
Aubaine
2023.05 - Current
Shift supervisor
La Plata Steakhouse
2022.12 - 2023.05
Administration receptionist
KK Partners Ltd
2021.10 - 2024.11
LLB (Hons) Law - Law
University of Roehampton
2021.09 - 2024.05
Beauty assistant
GLO Beauty
2018.08 - 2020.09