Jordan Robson
Stafford,Staffordshire
Summary
Offering strong leadership and customer service skills with background in team coordination and hospitality. Knowledgeable about ensuring smooth daily operations, creating welcoming environment, and managing inventory. Ready to use and develop communication, problem-solving, and team-building skills in any future role.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work history
Restaurant & bar manager
Knot Bars Ltd
Stafford, Staffordshire
12.2021 - 01.2026
- Tracked inventory levels to prevent shortages of key supplies or ingredients.
- Collaborated with kitchen staff effectively managing service flow during peak hours.
- Handled cash transactions, ensuring accurate bookkeeping at all times.
- Streamlined operations to reduce wait times during peak hours.
- Maintained high standards of hygiene and cleanliness across the restaurant and bar area.
- Implemented health and safety regulations compliant with British laws and regulations.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Monitored bar needs and delegated tasks to reduce patron wait times.
- Led team to deliver outstanding hospitality operations.
- Increased customer satisfaction by implementing effective complaint resolution protocols.
- Fostered a positive work environment leading to low employee turnover rates.
- Ensured compliance with licensing laws pertaining to alcohol sales.
- Coordinated reservations smoothly leading to an organised seating system.
- Trained new staff members effectively resulting in quicker acclimation to job roles.
- Organised special events, drawing in new customers.
Front of house and Cafe supervisor
The Watering Hole
Perranporth, Cornwall
05.2021 - 08.2021
- Trained staff members for enhanced productivity.
- Enhanced team morale with regular motivation and engagement activities.
- Implemented health and safety regulations to maintain a safe work environment.
- Handled cash transactions accurately whilst ensuring secure storage of earnings.
- Improved customer service by implementing a feedback system.
- Oversaw food preparation, maintaining high quality standards.
- Coordinated daily operations to ensure smooth functioning.
- Handled customer complaints for improved satisfaction levels.
- Ensured cleanliness of the cafe with regular checks and maintenance tasks.
- Supervised day-to-day operations, ensuring optimal workflow efficiency.
- Fostered a positive work environment through open communication and team-building activities.
- Assisted customers in menu selection, enhancing their dining experience.
- Hired, trained and coached two wait staff that were promoted to supervisory roles within 1-1.5 months of employment.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Restuarant Staff
The Farmhouse
Somerset West, Cape Town, South Africa
01.2020 - 01.2021
- Delivered prompt service, ensuring customer delight.
- Provided menu recommendations to guests, encouraging additional orders.
- Complied with health and safety regulations, maintaining safe work environment.
- Ensured customer satisfaction by providing high-quality service.
- Supported colleagues during busy periods, improving teamwork efficiency.
- Demonstrated knowledge of menu items, increasing customer satisfaction.
- Served meals to customers with a friendly approach.
- Assisted in inventory management to prevent stock shortages.
Assitant Medical Receptionist
Dr Juan Marais
Macassar, Cape Town, South Africa
02.2019 - 08.2019
- Handled sensitive information discreetly, fostering trust amongst patients.
- Streamlined patient check-in procedures for improved experience.
- Managed high-volume phone calls, resulting in efficient appointment setting.
- Maintained clean reception area to promote a positive clinic environment.
- Increased office productivity by managing supplies inventory effectively.
- Protected patient confidentiality with strict adherence to data protection regulations.
- Contributed towards creating a peaceful environment at reception; facilitated smoother functioning of the clinic.
- Ensured patient comfort by providing clear communication and timely service.
- Updated patient medical records meticulously for accurate treatment history tracking.
- Facilitated successful appointments by scheduling accurately and promptly.
- Built trusting relationships with patients through courteous behaviour and professional communication skills.
- Assisted doctors with administrative tasks to facilitate smooth clinic operations.
- Provided empathetic customer service during stressful medical situations; eased patient anxiety.
- Answered queries of patients clearly, leading to enriched understanding of procedures or policies.
Education
National Senior Certificate (Level 3 Equivalent) -
Montgomery and Miller Academy
South Africa 01.2018 - 12.2018
Skills
- Management Experience - being able to provide leadership to colleagues as well as key problem solving skills ensuring a smooth running work enviroment
- High volume operations management - helping a company turn over a million pounds anually, high staffing for busy shifts, stock and supply management for the business on a weekly basis
- Budgeting proficiency - frequently assesing and communicating with upper management on budgeting figures, seasonal stock, pricing, targets (sales and staffing) and cost saving measures
- Restaurant software use - proficient in ePOS, emails and booking software and training other members of staff on the software as well a good general understaning of fundamental computing software
- Alcohol licensing laws knowledge - in possesion of a Personal Alcohol License
Affiliations
- I take great interest in spending time outdoors and navigating nature learning about and engaging with local customs and cultures. In adddtion art and crafts hold a speical place in my heart, the freedom to imagine and the ability to create allows me to express myself.
Timeline
Restaurant & bar manager
Knot Bars Ltd
12.2021 - 01.2026
Front of house and Cafe supervisor
The Watering Hole
05.2021 - 08.2021
Restuarant Staff
The Farmhouse
01.2020 - 01.2021
Assitant Medical Receptionist
Dr Juan Marais
02.2019 - 08.2019
National Senior Certificate (Level 3 Equivalent) -
Montgomery and Miller Academy
01.2018 - 12.2018